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Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....

About Easirent: 7.7 /10
Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944
Reviewed: Nov 28, 2019
Compact | Ford Focus or similar

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Economy | Ford Fiesta or similar
“A surprising sting in the tail”
About Easirent: 6.3 /10
The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!
Reviewed: Mar 9, 2020

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