Great all round

- great customer service and smooth process

Chris at Easirent was very helpful and went over and above his role. I heard some negative reviews about Easirent but experienced none of them. Will definitely use them again - if they remain competitive!

Nothing particularly wrong, certainly value wise. Staff friendly enough, car fine, service good. A couple of things to tighten up on though (some my misunderstandings but you could help others avoid)... Finding the location - I'd wrongly gone to the car hire bus stop at terminal 5 before realising you weren't on there. When I looked on the internet at the booking it said at the top 'available from terminals 1 -4'. As I saw that I didn't look further assuming I needed to go to a different terminal. I did so on the free train then found you weren't on that sign either. Only then did I look at the smaller print and find I needed to go to a specific bus stop for a specific bus. By that time it was very late. I had tried calling for advice several times but no one picked up which would also have saved me time. In hindsight I completely realise that it says on the detailed part of the voucher how to get to you but having travelled mainly abroad I'm used to car hire that's signed or in the airport. It never crossed my mind not to just follow signs for car hire and look for your desk.

The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality Plus the car they gave me had been in a previous accident

Like: Price
Dislike: People who gave me car was not friendly