I wished i could get winter tire. Because there was only 4 saisons tires, i have not been able to go to Jasper, which was one of my trip purpose.
That point was my only deception
“Very disappointed when I received the damage bill.”
About Enterprise:9.7/10
I was really happy until I received a bill for 150 STG for bumper damage which was not there when I delivered the vehicle. This was highway robbery. The damage was not there at all.
I RENTED A KIA SPORTAGE AND GOT A MITSHUBISHI
OUTLANDER. NOT AS GOOD PRODUCT. WINDOWS WERE DIRTY. HAD TO ADD TIRE PRESSURE TO
TIRES. FOX SHOULD DO A BETTER JOB IN PREPARATION OF RENTAL CAR. ALSO THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T ANSWER THERE PHONES. NO ONE TO TALK TO WHEN NEEDED. I LEFT MY GLASSES AND SOME CHANGE IN CAR AT DROP OFF. WENT BACK LATER TO GET GLASSES. NOT IN CAR, AND DESKCLERK WOULD NOT LOOK IN LOST FOUND. SAID THEY WERE CLOSE FOR THEEVENING. WHAT! ALSODID NOT RECEIVE MY DEPOSIT BACK FOR $150. HAD TO GO TO CREDIT CARD CO. FOR HELP.
Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately.
It is very convenient. Staff can speak putonghua and English which avoid the language problem!
Rental from Koh Samui airport.
I damaged the rear paintwork slightly and expected the worst in respect of my 9000baht deposit.
Very pleasantly surprised to receive an email same day showing a deduction under 3000baht for the repair. Balance immediately refunded.
Never encountered such professionalism from a foreign car hire company before.
Highly recommend.
Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.
Got downgraded because of a fair in Cologne.
But without a refund!!! Europcar is only a good choice when it is much cheaper than Sixt.
Long waiting time at counter.
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