TOKYO CAR RENTAL REVIEWS

Satisfied

Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient

Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.

Very good

The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.

There were many people, waited about 15 minutes, very polite

Attentive service and smooth communication

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

The Rental company met our expectation. I would like to book again with them.

Not satisfied

Very convenient, the car was very clean, and the service was excellent.

The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.

The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient. The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.

Very satisfied

The staff at the airport, who are from Hong Kong, were quite friendly.

Very satisfied!

Excellent and professional service

Very satisfied

They can deliver the car to the hotel

The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.