CAR RENTAL REVIEWS ON NISSAN IN TOKYO

Exceed our expectation, very helpful

Like: staff service
Dislike: no

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Staff is helpful and can speak English to smooth the whole car rental process.

Looking for more promotion and good deals.

The counter staff was very helpful and even though they had limited english proficiency, there were printed instructions with pictures for us to go through. I appreciate that they provide some useful traffic rules which came in very handy for us first time drivers in Tokyo.

A bit difficult to find the office , it was under ground and doesn’t send any access or map to guide of the location , u need to figure out yourself The pick up and drop off service very take times , if u in a hurry ... lollll But car condition is good , they speak very little of English .

Good and Instant confirmation , will de finely use easy rents car again

The staff speak a little of English , overall can be understand with some hand action But the pick up and drop off service very take time

Good service and fast instant confirmation

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).

Snow Tire needed to be added seperately in Nissan counter Compare to Japan Local Website, eg: Tocoo Car, They have included the package of Snow Tire and additional Wifi Egg for User

Its seems guarantee Model or Non-guarantee Model Options come with similar car, but different prices. Why shall i pay more for a guarantee Model?

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Good

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.

Exceed our expectations for both the service and the serana car itself. We would like to get the snow tyres for traveling in winter but their nissan cube doesnt have the snow tyres so they upgraded to serena model for us, it was fantastic

Car is very clean, in good condition. Same model as marketed. Staff professional. Instruction is clear.

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.

Space not enough for our group

Like: The Nissan garage staff were very friendly and knowledgeable of everything we needed to know!
Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.

nice service

The vehicle’s tires looked like spare tires. If you’re traveling far (Tokyo-Kyoto-Tamayaka) get the larger vehicle-you’ll feel much safer.