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Apex, Queenstown Airport Car Rental

Apex 3000+ ratings, 29 reviews

Queenstown, Otago, New Zealand

8.4 / 10 Very Good

Apex - Queenstown Airport Information, Car Rental Instructions & Policies

Store Location

32 Lucas Place, Frankton 9300

Telephone

(03) 451 0583 / 0800 304 300

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Queenstown Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Queenstown Airport car rental when you arrived.

1. Upon arrival at Queenstown International Airport, phone our toll free number 0800 304 300 and let us know that you're ready to be picked up. 2. Exit the terminal and turn left. 3. Walk approximately 50 metres to the Commercial Pick-up Zone located on the left of Sir Henry Wigley Drive (the main road out of the airport). 4. When the van arrives, our driver will load your luggage into the back of the van or into a trailer. 5. Please tell the driver your name and show him your confirmation (if required). 6. Our location is two minutes drive from the airport terminal.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
NZD 200030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, AMEX

Visa Master AMEX

DinersClub,JCB,Discover are not accepted.

E-voucher

A print-out voucher is more accepted in this store.

Driver age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 6.72/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 12/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 6/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 12/day
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
To be confirmed

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.
Allowed to take the car on a ferry and need to buy a ferry ticket for the car.

Ferry Transportation: Allowed

Apex allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Queenstown Airport

Hotels

Nearby Spa B&B

0.4 mi from Queenstown Village Apartments

0.4 mi from DoubleTree By Hilton Queenstown

Other Landmarks

3.5 mi from Shotover River

FIND ME A CHEAP RENTAL
Map view of Apex Store Location
coordinates: -45.0245412 168.7346159

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.4 / 10 Very Good

  • Vehicle condition: 8.0
  • Vehicle cleanliness: 8.4
  • Spaciousness: 8.6
  • Counter staff: 8.5
  • Pick-up location: 8.2
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • J.Holmes

    Queenstown

    8 /10 Very Good

    Reviewed: April 6, 2020

    Like: Friendly staff and convenient location
    Dislike: The car wasn't ready at the time I booked it from. It was probably an hour late in total.
    Read More >
  • G.Lind

    Queenstown

    10 /10 Excellent

    Reviewed: April 6, 2020

    Like: We were given a free upgrade. Very friendly staff with excellent communication skills.
    Dislike: We were happy with everything.
    Read More >
  • J.WYBURD

    Queenstown

    8 /10 Very Good

    Reviewed: April 6, 2020

    Like: MAINLY EVERTHING. EXCEPT OTHER NZ DRIVERS ARE ALWAYS IN A HURRY
    Dislike: OTHER DRIVERS
    Read More >
  • G.Preece

    Queenstown

    9.6 /10 Excellent

    Reviewed: April 6, 2020

    Like: Queenstown was great. Our Air BnB wa absolutely fantastic with amazing views. Hire car was exactly the right size and easy to drive.
    Dislike: Car didn’t have much power
    Read More >
  • M.Brenner

    Queenstown

    10 /10 Excellent

    Reviewed: April 6, 2020

    The car was fabulous. The gps we paid extra for was terrible but they refunded it with no questions on drop off.
    Read More >
  • Anonymous

    Queenstown

    6.3 /10 Average

    Reviewed: April 6, 2020

    We had to call 3 times before someone would pick us up at the airport, although we were at the correct pick-up spot. In all, we lost close to 30 min.
    Read More >
  • C.Lumley

    Queenstown

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    The staff were all efficient, helpful and friendly.
    Read More >
  • R.L de Lange

    Queenstown

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    Good car, comfortable, good experience. Staff is able to help by telephone, everything oké. Either at the third party rentals website or at Apex it would be good to mention better that an English drivers licence is needed in New Zealand to prevent any surprises at the counter!
    Read More >
  • Anonymous

    Queenstown

    7.7 /10 Good

    Reviewed: April 6, 2020

    This car was fairly old and probably should be taken out of service. It has over 150,000 km in it and does not have some of the now basic options of most cars like cruise control, usb plug and backup camera. The car did the job, but felt a bit clunky so I was sometimes scared it would break down on me.
    Read More >
  • K.JARYAL

    Queenstown

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Navigation tool wasn't included in the charge, had to pay extra to get it.
    Read More >
  • Anonymous

    Queenstown

    10 /10 Excellent

    Reviewed: April 6, 2020

    all fine too bad I did not book with the directly. they would not have charged me anything for the Interislander ferry
    Read More >
  • A.Peng

    Queenstown

    10 /10 Excellent

    Reviewed: April 6, 2020

    It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.
    Read More >
  • C.Wolf

    Queenstown

    8 /10 Very Good

    Reviewed: April 6, 2020

    It wasn’t clear that the name of the car company was Apex. This causes confusion and we missed our pickup. It wasn’t clear that a pickup was needed at all from the booking. This caused distress as it was pouring when we arrived and had an infant with us.
    Read More >
  • J.Tan

    Queenstown

    7 /10 Good

    Reviewed: April 6, 2020

    The car I booked is Mazda Demio but receive similar Nissan Tiida. Car is more than 9 years. Should get a newer model.
    Read More >
  • Anonymous

    Queenstown

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    one of the car tires was not safe to drive and i suffered a side-wall blow out. Luckily, i was able to change the (small) spare and get to a service facility. Apex didn't give the best advice by phone, but when I returned with a receipt of service and the original tire, they quickly and professionally credited me for the charge I incurred.
    Read More >
  • M.Wright

    Queenstown

    5.7 /10 Average

    Reviewed: April 6, 2020

    I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.
    Read More >
  • Anonymous

    Queenstown

    8 /10 Very Good

    Reviewed: April 6, 2020

    Understanding of what was covered in insurance was unclear
    Read More >
  • E.Chen

    Queenstown

    8 /10 Very Good

    Reviewed: April 6, 2020

    The Queenstown Airport location does offer continuous pickup shuttle service. They could be more flexible on allowing renters to pick up the car a few hours earlier than as booked though.
    Read More >
  • Anonymous

    Queenstown

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    They were great to work with!
    Read More >
  • T.Griffiths

    Queenstown

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Picking up the car took a while as there were quite a few people waiting in a queue. However, once I had completed the paperwork, all went pretty quickly. They didn't have the car I ordered, but gave me a 4 year old RAV4, which was a lovely car, so no complaints about that.
    Read More >
  • A.Shah

    Queenstown

    10 /10 Excellent

    Reviewed: April 6, 2020

    Excellent car condition
    Read More >
  • Anonymous

    Queenstown

    9 /10 Excellent

    Reviewed: April 6, 2020

    The car was a bit long in the tooth...about 140k miles and it showed
    Read More >
  • saikiran

    Queenstown

    7.7 /10 Good

    Reviewed: April 6, 2020

    I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault. About the second car - it was good.
    Read More >
  • Pium K Attanayake Mudiyanselag

    Queenstown

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    The car was a small hatchback sufficient for us. There were scraches and when pointed out was properly recorded and no issues when car was returned. Staff were friendly. Also could cancell eassily the second car book due to change of our travel plan. Service was very satisfactory and worth for money.
    Read More >
  • M.Thakkar

    Queenstown

    10 /10 Excellent

    Reviewed: April 6, 2020

    Good customer service and even offered us an upgrade at free of cost. Easy pick from airport and easy drop off. Highly recommended.
    Read More >
  • W.Dickin

    Queenstown

    7.3 /10 Good

    Reviewed: April 6, 2020

    Everything good except ease of use of navigation device hired
    Read More >
  • J.Travis

    Queenstown

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Apex is great.
    Read More >
  • T.Koh

    Queenstown

    7.7 /10 Good

    Reviewed: April 6, 2020

    Pick up at Queenstown Airport was smooth. Slightly further away from the airport but not too difficult to find. Return at Christchurch Airport was very fast as the lady did a quick check and everything was ok. They also offer complimentary drop-off to the airport
    Read More >
  • K.Agrawal

    Queenstown

    2 /10 Poor

    Reviewed: April 6, 2020

    Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused. We aren't happy with the service provider. I request for a refund for the remaining 3 days.
    Read More >
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