Hawk’s staff, mr Joe is very helpful and punctual, make our journey smooth and enjoyable. His service is excellent. Definitely will choose hawk again when come back to melacca.
About QEEQ:9.0/10
Good platform and thanks for the good response and service after we book the car.
The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.
The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.
Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.
About QEEQ:10.0/10
I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.
The offered car actually was below my expectations - hardly BMW X1 can pass for a Medium SUV! I was able to collect the hired car some 40 min after the requested time, mainly due to some problems with a customer before me on the HERTZ counter, still it leaves not a good feeling. My pre-booking requests for cross-border were obviously not known to the HERTZ counter employee and the booking process had to be re-done again after I've realised the above fact. My request the cross-border fees to be paid on the completion of the rent, since these plans were preliminary and actually got changed during the rental period remained unanswered. This fact is actually strange, since the Customer should pay only for the services he requested for and were actually used. A cross-border fee should be paid only if the border crossing was actual, not when only declared as intentional and subject of a change. Last, but not least - ALL documents were presented on German language only!No English version for non-German citizens!
I find Budget on BTS airport very easy to deal with, the prices are perfect, and I think they are one of the only car hire company that allows you to go outside of Slovakia without extra charge. recommended!
It was very smooth service when picking up the car, they even upgraded to a better one at that moment. Guy who worked there at reception was super helpful, suggested on better insurance for us and gave his card if something would happened or any troubles would occur.
Waited a long time because car provided had parcel shelf missing and needed it to hide luggage so had to organise a different car. Happy in the end though
The representative was at the airport with the car which was fine. He was very helpful and went out of his way to provide us with very useful information about driving in Jordan.
“Terrible service by Atlas but can’t exactly know during booking.”
About Atlas:4.0/10
I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!
The car was fine - we just think the huge fee you charge for returning the car to a different location is over the top as we are sure the car would of been driven back to the original location from where we returned it.
“Do not trust there commitment, might be cheap but definitely very law class quality”
About Aucar:3.3/10
Very shift people, gave me a big car with terrible cigarette smell then swap that car for big SUV, which is not my use.
they push you to get what ever they have regardless of what you have booked.
car looks good outside but inside dust and stain/sticky steering wheels, seats, door handle etc.
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