DUSSELDORF CAR RENTAL REVIEWS

Satisfied

Upgraded from EQA to EQS for only 15 euros a day, but an additional service fee was charged without prior notice.

We got an amazing new cabrio instead of the ordered one. Enjoined so much :)

Arrived at the rental desk within the reserved time but was told the original car model was unavailable and was asked to pay extra for an upgrade. There was no guidance to pick up the car.

Satisfied

There were issues with the rental service.

The car return process was smooth. There were no complications as I imagined. As expected from a big company, the deposit was returned on time without any upselling!

Relatively satisfied. It's my first time in Europe, so I can't compare it with the work efficiency back home. The staff at the store were a bit slow. It's advisable to allocate more time for preparation. The attendant at the pickup was very nice.

Easy collection and good value

App is easy to use and booking was simple

Satisfied

Very satisfied

Very satisfied with the car rental experience

Excellent

After picking up the luggage, turn left and follow the signs. It's very convenient.

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

No notable service, but at least it wasn't crowded.

Not bad.

Average

1. Europecar has hidden charges for navigation and high taxes. The car rental company didn't provide any introduction and directly asked to sign the contract. Europe car has hidden charges amounting to 194.4 euros. Because I emphasized that I didn't need additional insurance, they made me sign and included the navigation system, which I didn't need at all. Since the contract was entirely in German, I wasn't aware of their hidden operations. I booked through Zuzuche, without any additional services, and Zuzuche should bear these extra costs. But Zuzuche hasn't resolved the issue. I will continue to file a complaint with 12315 and expose Zuzuche's shirking of responsibility online. 2. Booked an automatic car, but received a manual Jeep.

The parking lot signs are unclear, I was completely confused when picking up and returning the car. I felt like crying.