QEEQ
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+61-1800-984-975
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00308 491 0209
From other countries or regions
+65-31585008
Live Chat Email Us Service Code: 7757207336

Terrible service by Atlas but can’t exactly know during booking.

Reviewed: Thu, Oct 3, 2019
About Atlas: 4.0 /10
I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!
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Economy | Toyota Yaris or similar

Relevant Reviews on Atlas MELBOURNE AIRPORT – TULLAMARINE

Pat

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Nov 25, 2019
“Went well”
About Atlas: 8.4 /10
the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean
About QEEQ: 8.0 /10

h.azurin

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Full Size Van | Toyota Commuter 12 Seats or similar
Reviewed: Mon, Oct 21, 2019
“Affordable and smooth transaction. Will definitely use them again in the future.”
About Atlas: 9.3 /10
Friendly and helpful staff/call centre
About QEEQ: 10.0 /10
All is well, thank you very much.

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Economy | Toyota Yaris or similar
Reviewed: Wed, Oct 2, 2019
About Atlas: 5.3 /10
We were given a VoxWagon Golf instead of the toyota Yaris. The car was filthy and reeks of cigarette for the whole 24 hours that we had it. There were lots of fluid stains on all the seats too. They shouldn't rent out this car to anyone! It took 30 minutes for Atlas to pick up the phone when we called them from the airport for pick up, which is after 9am, their opening time.
About QEEQ: 10.0 /10

M.McKinnon

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Economy | Kia Rio or similar
Reviewed: Mon, Jul 15, 2019
“Fantastic experience!”
About Atlas: 10.0 /10
No complaints, everything went very smoothly and the counter staff made it very easy
About QEEQ: 10.0 /10
Great service

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Full Size Van | Toyota Commuter 12 Seats or similar
Reviewed: Mon, Jun 3, 2019
“Completely unsatisfactory!!!”
About Atlas: 7.0 /10
The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
About QEEQ: 9.0 /10

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