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Find Your Trust Auto Group Car Rentals at Vancouver Airport


Average rating on Trust Auto Group at Vancouver Airport: 8.0 /10

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Compact | Hyundai Accent or similar
“A fairly easy rental experience but could have been better.”
About Trust Auto Group: 8.0 /10
Very small office area, somewhat disorganised. They didn't have the correct rental details we had to inform them of the terms!
About Qeeq: 8.0 /10
As easy as any rental car site. Price drop app did not save us anything. Would use again if the price was right.
Reviewed: Thu, Oct 3, 2019


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Full Size | Nissan Altima or similar
“Friendly, efficient, good value car hire in Vancouver.”
About Trust Auto Group: 9.3 /10
Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.
About Qeeq: 10.0 /10
Easy to use, best value compared to other hire cars from airport.
Reviewed: Mon, Sep 9, 2019


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Compact | Nissan Note or similar
“Unconventional but Got Us What We Needed”
About Trust Auto Group: 7.0 /10
The experience was a little strange over all but we did get upgraded to a better car and it was good. We didn't seem expected at pick up and the car we received hadn't been yet cleaned and the tank was only half full. We never would have found the place without our phone GPS to return the car and no one seemed quite sure what to do with us once we were back. A truly sweet associate came to our rescue and drove us to the airport, for which we were grateful.
About Qeeq: 7.0 /10
Reviewed: Mon, Aug 26, 2019


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Intermediate | Toyota Corolla or similar
“Car was adequate, service was average, car not clean.”
About Trust Auto Group: 5.7 /10
Not a convenient process to collect car. Instructions was difficult to follow. Car was not cleaned inside nor washed outside. When I queried I was told its a busy season and the turnaround time from booking to vehicle was to short. Car seat was not ready & had to install it myself in the car.
Reviewed: Wed, Jul 17, 2019

Jeff Y.

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Full Size Van | Dodge Grand Caravan or similar
“Not worth the hassle. Very poor service with beat up cars.”
About Trust Auto Group: 4.0 /10
No. I had to wait over an hour for pick up, which no one showed up so I had to get a taxi. Upon arrival, they did not provide the car I booked, but gave me a car that had 2 cracks in the windshield, no air conditioning and scratches in various locations. Also, a different language was spoken in front of me with other staff members, not professional at all. This was by far the worst experience renting a car. I am requesting for a full refund.
About Qeeq: 10.0 /10
Platform was fine.
Reviewed: Thu, Jul 11, 2019

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Intermediate | Honda Civic or similar
“Not try again”
About Trust Auto Group: 3.3 /10
The business hours are not convenient at all!!!!
Reviewed: Wed, Jul 3, 2019


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Intermediate | Toyota Corolla or similar
About Trust Auto Group: 9.3 /10
About Qeeq: 8.0 /10
Easy to find the cheapest rental price
Reviewed: Thu, Jun 13, 2019


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Medium SUV | Ford Escape or similar
“Great value, hassle-free rental.”
About Trust Auto Group: 9.3 /10
Trust were very responsive to email queries on changing the pick-up/drop-off time, and had no problem driving us to the airport after drop-off.
About Qeeq: 10.0 /10
Reviewed: Thu, May 23, 2019

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Intermediate | Toyota Corolla or similar
About Trust Auto Group: 7.0 /10
We have waited a bit long time in the airport terminal. We did not expected that they are so popular to use "WeChat" to communicate.
About Qeeq: 8.0 /10
Easy to work on it
Reviewed: Sun, May 5, 2019


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Medium SUV | Toyota RAV4 or similar
About Trust Auto Group: 9.0 /10
Improve customer service
About Qeeq: 9.0 /10
Reviewed: Sun, Mar 31, 2019


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Intermediate | Toyota Corolla or similar
About Trust Auto Group: 10.0 /10
Like: Friendly
Reviewed: Sat, Sep 8, 2018


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Intermediate | Toyota Corolla or similar
“Whistler- Vancouver Trip”
About Trust Auto Group: 8.0 /10
Like: Pickup at the airport was fast. Check-in was courteous and friendly.
Dislike: Hours of operation meant that since we returned before they opened in the morning we had to take a taxi back to the airport at our expense.
Reviewed: Tue, Sep 4, 2018


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Intermediate SUV | Ford Escape or similar
“Good price, met our needs”
About Trust Auto Group: 8.6 /10
Dislike: The pick up and drop off was not at the airport, you have to call them and then they would send a car to pick you. Picking up was not too bad but the drop off was a huge problem. The complimentary "shuttle" service is only within office hours, so for us, our flight was at 10am which means we had to be at the airport by 8am, and the rental company told us we had to drop the car at their office and book a cab to the airport. That was inconvenient and extra cost to us.
Reviewed: Mon, Sep 3, 2018


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Compact | Honda Civic or similar
About Trust Auto Group: 10.0 /10
Like: Had a great experience!
Reviewed: Sat, Jul 14, 2018

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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