The car could have done with a wash and the windows were quiet dirty
About QEEQ:10.0/10
When 1st booked you had to use shuttle as terminal pick had a large supplement to pay, nearer the date found cars included terminal pick up with out the large supplement.
“Alles ohne Probleme. Sehr guter Service von Hertz und QEEQ”
About Hertz:9.0/10
Alles ist reibungslos gelaufen. Meine Erfahrungen wurden übertroffen.Ich mußte nicht warten. Die sehr freundliche Mitarbeiterin Barbara am Schalter hat meine Buchung sofort und schnell bearbeitet. Das Zählerzeug war hilfreich.
Die Abgabe des Mietwagens verlief auch reibungslos und ohne Beanstandungen.
About QEEQ:10.0/10
Die Buchungsplattform hat sich sehr gut geschlagen.
Der Pricedrop Protector wurde nicht in Anspruch genommen.
Die Übersetzung ins Deutsche ist teilweise unverständlich.
“Had a great time booking and renting with Budget. But please bear in mind that safety comes first.”
About Budget:7.0/10
It was a great car. Steady and comfortable. There were lots of scratches here and there. Also the car wasn't totally cleaned when picked up, which I'm ok as there was a notice informing of water shortage in Santa Fe. The only downsides, which are actually quite grave are...
1. The front tires are totally worn out. I always have to continually remind myself of the safety risk it poses to my wife and daughter as passengers. I wouldn't drive a car with such tires back in Malaysia.
2. Not only the front tires were worn out, all the tires weren't properly inflated. Half way on the way to bandelier at some obscure roads, the tire warning lighted up. I had a hard time looking for gas stations that provide air pump as most were out of order.
Budget should place safety as the highest priority. We are talking about human lives here.
About QEEQ:9.0/10
Qeeq is wonderful. The price reduction guarantee is a life saver. Keep it up Qeeq.
“Counter staff great, but where was the cleaning & maintenance crew?”
About Hertz:5.0/10
Counter staff were genuinely really nice & professional. Mechanically, the car ran well.
However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car.
However during pick-up, I was about to be assigned another car, but that one needed an oil change.
In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.
I have always used car hire on airport, but got fed up with the lack of staff, the long queues and the time it took to serve each set of customers. This was SUCH a refreshing change …. I walked out of the airport, was picked up straight away, was the only person at the office and the car was waiting. On the return, I was the only person dropping off, I was greeted, got straight into the mini bus and a few minutes later was at departures. EXTREMELY impressed and wouldn’t hesitate to use SOLO again.
O carro atendeu todas minhas expectativas,retirada sem problemas,na entrega queriam me cobrar um arranhao que existia mais no final consegui provar que ja existia desde a retirada
“Good customer service, car functional but not pretty to look at!”
About AVIS:8.0/10
The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition
About QEEQ:10.0/10
Booking process was easy and from the reviews we felt confident in QEEQ.COM had we needed assistance.
europe car charged me the full amount even i mentioned to them that you charged me 104$ and i have to pay the rest but they said that nothing was paid, please send me clarification about this issue.
thanks,
jamal
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