CAR RENTAL REVIEWS ON BUDGET AT SEATTLE AIRPORT, SEA

I rented a Ford Escape. The counter staff suggested that they would try to see if they could upgrade our car for free. They helped us upgrade to a Toyota 4Runner which was great. The staff claimed it would be free. But I was charged the upgrade free in the end which I overlooked in the small print and signed for.

La voiture était cabossé . Personne ne m’en a averti. J ai du me débrouillé pour trouver quelqu un pour le signaler. ( pas facile car il n y a personne de budget là où on récupère la voiture). Au retour il ont vu qu’elle était cabossé et ont commencé a m’en faire le reproche. J ai montré le papier que j avais fait remplir pour montrer ma bonne foi. Si je n’avais rien dit au depart j’aurai eu des frais de réparation . C’est malhonnête de donner une voiture cabossée sans le signaler au préalable . Aussi bien ils font ça à tous leurs client pour récupèrer de l’argent. cela n’inspire pas confiance .

Ras

More than 50 people in line and only three employees at the rental counter

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!

the girl at the counter couldn't have been less helpful... she said they didn't have any ford explorers even though i specifically said that is what i wanted when i rented it online... i told her since i was very tall that that one had the most room and since we were going to be driving 2000 miles i wanted to be comfortable... she made no attempt to locate one for us and told us we had to upgrade if we wanted something comparable in the leg room...we ended up spending way more than we had budgeted for another vehicle and when we were walking to get our truck we walked passed 8 yes 8 ford explorers!!!!!!!! if they don't have them how are they sitting there with the keys in them to be rented out? she was lazy and didn't want to look for us... not a good time... out a lot more money and didn't get close the vehicle that we wanted...

The only thing we didn't care for was all the electronic warnings on the Rav 4 that beeped everytime you came close to a vehicle, close to a line marker, over speed, etc. The whole rental experience was fine.

Like: I like that I was able to get a good deal and the Manager of Budget let me keep the deal I got even when they found out I was given an international rate!
Dislike: I was given an international rate and Budget almost did not honor it because I do not have an international passport or id! I had no idea i was given an international rate and that you are based in Ireland! I almost lost my reservation! They initally wanted me to cancel and request for a refund from you guys and rebooked thru them without guarantee they can give me the same car and definitely not the same rate! It was so inconvenient i had to prove my innocense and they eventually let me keep the same deal thanks to the manager!