CAR RENTAL REVIEWS ON HERTZ AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

Like: Good vehicle with low prize.
Dislike: Wait for pick up.

Like: Excellent gas mileage and value for one way from Boston to Chicago.

Over booking on convertible none available at pick up time took over an hour to locate one

Excellent ex

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

Advised of additional (optional) insurance cover at time of pick up, had thought this was included when completing booking through QEEQ

Like: Price was almost half of any other I found for an excellent product
Dislike: all great

Like: Pick up was so easy! We were able get the same car we own so didn’t have to get used to it. Drop off was a breeze too.
Dislike: Nothing!

Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV

Booking was smooth and easy. Great experience and great price.

Good car

Great service

Muy buenos

Muy buenos

Fantastic car! However, it took nearly an hour to pick up the car at Boston Logan AIrport.

Fantastic price that QEEQ gave me for the 4-week rental! The car was good clean and perfect for two of us! Thank you!

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

Love Hertz received warm welcome, shown kindness, received car booked in excellent condition. Easy car return very happy.

Wouldn’t consider any other company for my car hire needs.

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.

Counter staff were very kind and helpful with assigning me a car which suited my needs

Hola Mi experiencia fue muy buena. Todo salió como esperabamos. Gracias

Ellos en Boston nos trataron super. A pesar de no tener un dominio del idioma ambas partes, nos auudaron en todo. Fueron muy pacientes y gentil. Gracias.

Car was very small compared to booking which said Ford Focus or similar.

Addition pay at counter had more tax than expected.

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.

Like: I appreciated the vehicle was roomy and that I was able to enjoy the drive as I worked my conferences and also enjoyed the scenery of the roadside. The staff took great care of me even though my flight was 6 hours late, and I will always appreciate the speed getting me a vehicle at that hour.

Car was brand new and not ready to drive when arrived Otherwise perfect

Hertz couldn’t find our reservation. Said they were having an issue with reservations stating with the letter J. Took 30 minutes to correct.