Staff were friendly and great. The car itself had some clutch problems and on the last day, all sorts of warning lights came on, making us worry. But we were able to get to the rental location fine.
“Great platform. Average Interactions at Counter. Sub standard car”
About Europcar:8.0/10
The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..
About QEEQ:9.0/10
Overall experience was good.
The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.
The Kia carnival have so much space for everyone and the boots are big too. I return the car a bit early to Europace and they give me a little discount.
It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though.
Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full
Insurance option with EasyRentCars.com.
About QEEQ:10.0/10
We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.
We had to pay additional charges for refuelling even though we returned the car with a full tank. They claimed a small chip in the windscreen had to be paid for (400€) despite their rental agreement saying chips of under 20mm did not incur a charge.
“Excellent service from both Easyrentcars and Sicily By Car”
About Sicily By Car:9.0/10
As usual Sicily By Car offered an excellent level of service at reasonable cost. The car was relatively new and in good condition. The counter staff were helpful, pleasant and efficient.
About QEEQ:10.0/10
Great booking website. Easy to navigate. The free cancellation and rebooking is certainly an advantage. On this occasion I booked and then rebooked at a lower price.
Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized
About QEEQ:8.0/10
We ask the company to compel the companies with comprehensive insurance issued through the program, as an additional 500 dirhams has been requested
We hope to provide the Arabic language in the application
The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle.
I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position.
The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.
booked GLA180, got a C200, which is a bit small for my size. Overall experience is pretty good, counter is easy to find and i didnt need to wait for long time to pick up the car. pick up and drop off is self service, could be a bit tricky for newbies.
About QEEQ:10.0/10
easy to use and the rebooking feature works pretty well
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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