Very smooth process, always is via Sydney airport. The lady I dealt with on pick up was very friendly and efficient, but on walking in to the office I felt noone really wanted to look up initially, wasn't exactly a great first impression, but as I said, the lady I dealt with was lovely.
“They should have to deal with me in familiar way as well.”
About Thrifty:8.0/10
I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.
Poor poor condition. Picked up the car and 15 minutes into driving, indicator showed low tyre pressure to one of the back wheels. Went to a gas station and got the tyre pressure filled back up. Checked the tyre and noticed a small nail on it. Tried calling the hotline for assistance but wasn’t able to get through. Finally after 2 hours someone answered and send a guy over to fix the tyre. Long story short, the guy who came over for the repair said this was not a recent damage but happened more than 6 hours at least means no way it was damaged on my hands. Poor customer service at Sydney airport. Big no no to get cars from them....
Thrifty had forgotten to include the additional child seat as per my order and I had to personally drive to another location after picking up the car without my family to collect, fix the child seat myself and head back to pick up the family. The certified child seat installers were running late to work and I couldn’t wait another half an hour for them. Whole process took me an hour plus and disrupted my travel journey for the day. Also, upon returning the vehicle at the airport before departing Sydney, I had returned before 9am but they registered it as 11am instead with additional day charge. Still in dispute with them.
booked GLA180, got a C200, which is a bit small for my size. Overall experience is pretty good, counter is easy to find and i didnt need to wait for long time to pick up the car. pick up and drop off is self service, could be a bit tricky for newbies.
About QEEQ:10.0/10
easy to use and the rebooking feature works pretty well
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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