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EZU, Melbourne Airport Car Rental

EZU 3000+ ratings, 50 reviews

Melbourne, Victoria, Australia

8.3 / 10 Very Good

Best Price Car Rentals at Melbourne Airport(MEL)

Last updated on: July 10, 2020

EZU - Melbourne Airport Information, Car Rental Instructions & Policies

Store Location

96 Lambeck Dr, Tullamarine VIC 3043, Australia

Telephone

+61 404879666 / +61 404879666

Pickup from Branch or Car Park & After Hours Pickup

The EZU - Melbourne Airport car rental location is located out of the airport

Please contact the staff to pick you up to EZU - Melbourne Airport car rental when you arrived.

Please contact the staff for pickup service. It takes 5-10 mins from airport to the location. If you need to pickup car out of business hour, extra charge may apply.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -18:00
08:00 -18:00
08:00 -18:00
08:00 -18:00
08:00 -18:00
08:00 -18:00
08:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 1500-200030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

Car rental with debit cards is also accepted and listed as below: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX,Visa Electron,Maestro are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 75 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 10 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Churchill Island, Phillip Island, Mornington Peninsula, French Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to the Australian islands that are not listed in Free of Charge, Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.5 mi from Essendon Airport

2.9 mi from Melbourne Airport

9.6 mi from Melbourne City Heliport

Railway Stations

9 mi from Flagstaff Train Station

9.1 mi from Southern Cross Station

9.6 mi from Parliament Train Station

Hotels

0.4 mi from Quest Melbourne Airport

1.5 mi from Mantra Tullamarine Hotel

1.7 mi from Ciloms Airport Lodge

Other Landmarks

9.7 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of EZU Store Location
coordinates: -37.70963 144.8552028

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 8.3 / 10 Very Good

  • Vehicle condition: 8.7
  • Vehicle cleanliness: 8.6
  • Spaciousness: 8.6
  • Counter staff: 8.2
  • Pick-up location: 7.5
  • Drop-off location: 8.5
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Y.Li

    Melbourne

    6 /10 Average

    Reviewed: Monday, July 13, 2020

    I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.
    Read More >
  • G.Lawrence

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.
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  • Anonymous

    Melbourne

    9.7 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Try to minimise time taken with paperwork when picking car up
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  • Anonymous

    Melbourne

    9.7 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Staff was very friendly and helpful. Car was clean, comfortable, and reliable.
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  • R.Barnard

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Ezu were excellent!
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  • M.Ward

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 13, 2020

    Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.
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  • H.Hunt

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Exceeded expectations Free upgrade to a Nissan X Trail which was near new
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  • Anonymous

    Melbourne

    4 /10 Average

    Reviewed: Monday, July 13, 2020

    Back door business ridiculous hidden fees and did not feel safe.
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  • e.burke

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 13, 2020

    Great service only thing im pretty sure i booked a saloon 5door and we got a hatchback 5door.
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  • Anonymous

    Melbourne

    8.3 /10 Very Good

    Reviewed: Monday, July 13, 2020

    To make pick up easier, it would be a good idea to have EZU logo/ name on the pick up van. This would make the van more recognisable.
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  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Overall experience of EZU was fantastic. Pick up service was great. Drop off service could have been better. Driver didn't even get out of his car to open the door or even help with unloading bags at the airport BUT i would still use them as overall great service and value for money.
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  • P.Elliott

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 13, 2020

    Had to phone twice before driver would leave depot to pick up at airport. Could have saved time by reading terms and condition before hand.
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  • S.Kurth

    Melbourne

    7 /10 Good

    Reviewed: Monday, July 13, 2020

    Pick up time too long.
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  • M.Possemato

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 13, 2020

    The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above. Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato
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  • Anonymous

    Melbourne

    4.7 /10 Average

    Reviewed: Monday, July 13, 2020

    EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!
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  • B.Owen

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Easy to deal with and I will use them again.
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  • Anonymous

    Melbourne

    7.3 /10 Good

    Reviewed: Monday, July 13, 2020

    Puck up could have been a little quicker.
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  • J.McDerment

    Melbourne

    6.7 /10 Average

    Reviewed: Monday, July 13, 2020

    Refer to above. Cost me 70 dollars more than I paid
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  • P.Kearney

    Melbourne

    8.3 /10 Very Good

    Reviewed: Monday, July 13, 2020

    The only negative with the booking experience is the delay in receiving the $1500 deposit. I was told it would take 2 weeks for that amount to be returned to my account. I feel this is too long. Can this be looked into, please?
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  • Alan.S

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Overall great! Once of his driver/staff was very friendly and helpful to explain some of the local signage! Also, we were given an upgrade of my car due to unavailability of Corolla Hatchback. However there are some hidden cost we need to be aware, like 'toll' device, different type of insurance which we were informed before taking the car, where you can't really do much since you're there.
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  • R.Hui

    Melbourne

    9.3 /10 Excellent

    Reviewed: Monday, July 13, 2020

    I pay the autotoll (road fee) by cash on the return day, but they didnt send me a recipt, the day after i receive my visa card was paid the autotoll again!! But i tell the staff of EZU, they cancel it immediately. Just i think they need to improve it, and i suggest we need not to pay by cash as we have dont have recipt!!
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  • Anonymous

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 13, 2020

    Decent customer service at pick-up. We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm. When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.
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  • O.Shin Fu

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 13, 2020

    Car condition is good.
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  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    We were very pleased that EZU offered to add a second driver for free. We were already impressed that the rental cost was so much lower, and that the deductible for insurance claims was also lower. When I dropped off the car, they offered to shuttle me to the nearest public transit rather than the airport, as I was staying in town. This was very helpful.
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  • K.C

    Melbourne

    9.7 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Getting to the pickup place might be a challenge for some. But as long as you are in front of PArkRoyal hotel. You are good from there on. Give EZU a call and pickup will be there in <10min.
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  • Anonymous

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 13, 2020

    Good service
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  • N.Zainal Abiddin

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 13, 2020

    I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.
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  • Christian Hoeffel

    Melbourne

    5.7 /10 Average

    Reviewed: Monday, July 13, 2020

    This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident. Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.
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  • J.Scherman

    Melbourne

    5.3 /10 Average

    Reviewed: Monday, July 13, 2020

    After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.
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  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    very good everything
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  • Jason Tan

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.
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  • P.J. Brighton

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Pick up was first class customer service was exceptional
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  • Anonymous

    Melbourne

    6 /10 Average

    Reviewed: Monday, July 13, 2020

    Fairly well used car, okay pick up and drop off
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  • Anonymous

    Melbourne

    6 /10 Average

    Reviewed: Monday, July 13, 2020

    Average
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  • C.SCHNEIDER

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.
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  • M.Myers

    Melbourne

    9.7 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Simply an easy car hire - highly recommended
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  • A.Burke

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    All staff were professional and courteous. The car was ready on time with all paperwork in order. Pick up and drop off were easy and seamless.
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  • James Kyungun Yang

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    It is good, but we had to call to pick up and took meeting time little longer.
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  • Khairy Mohd Shafii

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Staff were great and professional. The car that was given to us was the car we chose during booking.
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  • Anonymous

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 13, 2020

    First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.
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  • D.Walker

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though. Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full Insurance option with EasyRentCars.com.
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  • Ng

    Melbourne

    6.7 /10 Average

    Reviewed: Monday, July 13, 2020

    I’m surprised it was run by group of Chinese operator
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  • Anonymous

    Melbourne

    5 /10 Average

    Reviewed: Monday, July 13, 2020

    All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.
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  • Anonymous

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Kindly provided the cargo cover for my hatchback. Attentive service.
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  • Jimmy Lubbers

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 13, 2020

    The guy at the counter was super helpful and friendly.
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  • K.Adams

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Super friendly and quick service
    Read More >
  • Anonymous

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Thank you!
    Read More >
  • W.Hu

    Melbourne

    9.3 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Car is new and very clean.
    Read More >
  • M.Darmanin

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 13, 2020

    The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
    Read More >
  • Kenny Chin

    Melbourne

    9.7 /10 Excellent

    Reviewed: Monday, July 13, 2020

    Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.
    Read More >
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