QEEQ

Good company, awful car model.

About Firefly: 9.7 /10
The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle. I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position. The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.
About Qeeq: 10.0 /10
Reviewed: Sun, Dec 22, 2019
Economy | Fiat Panda or similar

Relevant Reviews on Firefly in Italy

Jan

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Economy | Opel Corsa or similar
About Firefly: 7.7 /10
they advised me to park the car in private parking only, that was a very good advice.
About Qeeq: 10.0 /10
Reviewed: Sat, Nov 23, 2019

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Full Size | Ford Fusion or similar
“Didn’t get the car we thought we would but we were kind of expecting this.”
About Firefly: 6.7 /10
Customer service was good.
About Qeeq: 7.0 /10
Reviewed: Tue, Aug 27, 2019

A.Smith

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Mini | Toyota Aygo 2 Doors or similar
“I felt ripped off and taken advantage of by Firefly.”
About Firefly: 2.7 /10
Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.
About Qeeq: 8.0 /10
Reviewed: Mon, May 27, 2019

R.Law

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Mini | Ford Ka 2 Doors or similar
“Smooth and efficient”
About Firefly: 9.7 /10
Car was what I expected and staff were helpful and friendly.
About Qeeq: 10.0 /10
Reviewed: Tue, Apr 9, 2019

Z.Hassan

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Full Size | Ford Fusion or similar
About Firefly: 3.3 /10
Had to wait 1:47 hours to pick up the car
Reviewed: Sat, Jan 26, 2019

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