Car was very old with 158,000 kms on the clock! Car was clean and in good shape though.
When you return the car, you need to call them first so that they catch you at arrival area because no stopping/parking allowed. That’s cumbersome
Worst of all time in my life...
They charged me over 80 EUR for a plastic hubcap "damage" that I could not prove has been caused before the pick-up. Fortunately, I had extra insurance from Easyrentcars that paid for the total amount of this rip-off charge, but it has caused me a lot of time-consuming hassle.
About QEEQ:10.0/10
It was an easy and good experience. I would come back again before my next trip.
Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.
El auto tenía rayones, también estaba roto el bomper delantero y no tenía antena de radio. Según el personal que atendió, todo estaba cobrado pero no habían hecho los arreglos.
About QEEQ:8.0/10
No supe que era esa empresa. Y en Europcar no la conocían.
Staff at the Alicante railway station office, are always so pleasant and helpful and treat you as a valued customer. No hard sales to take out extra insurance.
About QEEQ:10.0/10
Very hard to find a car hire company that can beat EasyRent on price and customer satisfaction.
Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.
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M.Van Imschoot
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