All good. The vehicle showed some basic wear and tear . The brakes felt as though they needed tightening but were OK. Needed a lot of depression on the brake pedal. I’ve been used to cars with much more sensitive brakes.
The lady who served us was very friendly but l wished she had spent some time with me going through such things as
Spare wheel
Radio
GPS
Route out os site
Ets
“Bit disappointed after first 2 rentals over here.”
About Apex:9.3/10
We wanted to extend the rental by 4 hours and gave up. The hire company couldn't extend more than 2 hours without you notifying them and you said it wasn't up to you we had to contact them
All very unsatisfactory
The car we were given exceed our expectations. Very good to drive & very comfortable. Staff on pick up & drop off were extremely helpful, couldn’t do enough for us.
About QEEQ:10.0/10
We emailed a few times & always got a quick reply. Helped with our questions
Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful.
They could provide better instructions to find the shuttle pickup area is the only suggestion.
The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)
Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage.
Car was a base model but perfectly OK. Totally reliable.
The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.
Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.
About QEEQ:10.0/10
Rental with Apex through QEEQ while in Hamilton was a good price.
But in Wellington I rented with yesaway through Momondo as their prices were better.
Now feeling my QEEQ membership may not be cost effective
“Car was very good and the whole process was quite easy.”
About Apex:7.0/10
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.
“Good Platform, Nice Staff but Fair Car condition”
About Apex:7.0/10
The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.
About QEEQ:10.0/10
The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.
Car Rental Companies AT Auckland International Airport, AKL
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