Car was better than our expectation and the staff of Hertz rent a car in Gdansk aeroport was very nice. They are waiting at us. Thank you, we will take next car at your services.
We specifically booked a “full to full” policy on the car to avoid all the usual scams but were given a “like for like” and, not surprisingly, it was almost empty. We were “helpfully” directed to the adjacent Shell station to fill up where they, not surprisingly, said that they only had the most expensive octane 100 fuel. We found out that this was also priced 20c/ltr above the norm. There is an EKO fuel station within 3km along the road away from the airport but this was, not surprisingly, not mentioned by the Caldera rep. As a result of this scam we paid rip-off prices for a grade of fuel we didn’t need and had to leave over half a tank of fuel in the car - neither of which would have happened if we had been given what we had booked.
We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office
Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!
Easy pick up right from the airport (waiting with a sign with our name on it) - quick and friendly pick up of the car - great vehicle very clean and in good condition - easy and quick drop off service and return ride to the airport!
Great customer service. The guy at the counter was helpful and friendly. The pickup and drop off process were smooth and easy. We have hired cars all over Europe and this is one of the best budget car rental locations that we have hired from. I would recommend.
About QEEQ:10.0/10
Quick response and great in-app discount. I would recommend.
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