The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while
The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.
About QEEQ:9.0/10
The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.
Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it.
On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.
“Reliable Vehicle but made to pay for larger Vehicle”
About FOX RENT A CAR:9.0/10
I did not appreciate the fact that my flight was changed to an earlier flight and FOX rent a car had vehicles available for me to use but since it wasn’t my time for pick up (even though I previously advised of the change and that I would still be bringing the car back earlier then the pick up) that I was charge approximately another $100 for a vehicle because I booked through QEEQ.
About QEEQ:9.0/10
I didn’t like how I was over charged because of booking through QEEQ by FOX because of the flight change. FOX could care less of helping to accommodate me since I booked through a third party.
everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.
This was a terrible experience I will never use this again. I rented a Ford Explorer for a ski trip be I needed four wheel drive and space for gear. When I got to fox they said they don’t have any 4X4 and gave me a minivan and the guy at Fox couldn’t have cared less about how that would effect the trip. We ended up having to pay to take a bus because nothing without four wheel drive is aloud up the roads when it snows.
terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.
The counter staff was fantastic. Friendly, polite, efficient and proactive. Upon returning the car, they asked me if I need a ride to the airport or a hotel and graciously provide the ride back to my hotel. I will use their rental service whenever I am in Salt Lake City regardless of which provider has the best rate.
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