Fatal en la recogida del coche, más de una hora esperando y al final tuve que ir a buscarlo por mis medios.
También comentar que para la devolución se portaron muy bien y la persona me esperó hasta que lo entregué, un 10 para ella.
El coche similar que me dieron era bastante más pequeño que el contratado
“Easy ,trouble free trip.
Car was in great shape and everything sorted quickly and professionally.”
About Budget:10.0/10
I requested a particular make of car on arrival as I like it’s features and they were able to find me one that I had not originally requested.The Ford Explorer is a great car for travelling on holiday and am really happy with Budget for doing this for me.
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle.
Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.
I had to wait 1.5 hours to pickup the car. There was only one person ahead of me in line. They did not have my rental at pickup time. They told me to come back in 4 hours. They told me to call customer service and it was closed. I could not get a refund. After waiting an hour, they said they had a car. The sales rep at the counter, did the hard sell for every possible additional coverage. They want you to sign everything before they show you a copy of anything.
Very quick and easy process. Very pleased with the car. I had to deposit for damage insurance and they said it would be repaid when I return the car but this has not been returned to my credit card as yet.
Staff were friendly efficient and thorough, over all an excellent team you have there, I have already sent you two more clients and will be tell many more through the course of my travels,.I was slightly annoyed that the petrol wasn't full as promised, however I did ensure it was full when I returned it. (if there was to be one complaint that would be it)
About QEEQ:8.0/10
No experience with price drop etc, I was happy with the price I paid.
El auto estuvo muy bien, espacioso y mejor tamaño que el inicial que escogí , pero lo único que no estuvo bien , es que estaba sucio, no lo lavaron por fuera y por adentro y
No podia ver por los retrovisores de lo sucio .
Counter staff were friendly & helpful
The car was ok but smelled of cigarettes which I reported before I left the facility.
I left my handicapped sign by mistake when I returned the car - I have tried unsuccessfully to contact the Hertz counter at the airport where I returned the car - I will be back in the next 2 weeks
& hope I can retrieve it then.
About QEEQ:8.0/10
It was Ok - I need to talk to someone in your customer service - I paid for a year in August for what I believe was Diamond service but not sure now what I am getting For my $!
Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.
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