HERAKLION AIRPORT CAR RENTAL REVIEWS

The car I rented at Heraklion Airport in Crete was the worst out of the four rentals I had on this trip. The car was small and old, almost like a semi-automatic with very basic features. It only had a radio and nothing else. It didn’t even have automatic headlights. I forgot to turn off the headlights once, and the next morning the battery was dead and the car couldn't start. Even a low-end car from 10 years ago would be better. The staff claimed it was a two-year-old car, but it had over 40,000 kilometers on the odometer, and the paint was cracking. On slopes, you have to press hard on the gas pedal, otherwise, the car would roll back.

Excellent

The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.

The car rental company's service was okay! However, I feel that the insurance package provided by our platform has issues. It always seems complicated. This time, my car was scratched by another vehicle, but it wasn't covered in the insurance policy, so I had to pay 610 euros myself. I think it's very troublesome for the platform to provide domestic insurance services due to language barriers, reporting issues, etc. They also advised against buying the rental company's insurance, so I ended up being the guinea pig! It's better to book directly through the official website.

The worst service I have ever experienced

Generally okay but let down over the childs seat. Was offered two different types on collection but didn’t know which type to take as my daughter arrived late that night. Agent advised to take one type but he’d make sure that the other was available to change to that night if needed. On going to change it that night the agent at the desk had no knowledge of it and no alternative car seat. Being over an hour away from Heraklion it would have meant a return two hour trip to switch the next day. Very unimpressive.

Would use again. Simple and straightforward.

The staff at the rental agency in Heraklion - Apollo Car Rental - were excellent; friendly and flexible in problem-solving. Also they all had high level language skills not just in English. One felt one ‘was in good hands’.

All worked smoothly.

Flight was delayed - I had to pick-up car next day due to working hours. Make sure you book car with 12 hours buffer to do not loose the reservation.

The counter person was really pleasant and took me to the car.

Very forthcoming and helpful.

Overall, I am very satisfied. The car was in good condition, the service was excellent, and they answered all my questions without trying to upsell anything.

Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com

Acarent were little short of excellent. V good value, efficient and helpful. Only negative was that we were told they were in the terminal but in fact they had a courtesy bus to their depot. Luckily we found it as the airport has scores of car hire desks outside.

Excellent

It's been already a week and I have no confirmation whatsoever that everything is ok with the car that I returned and I haven't been returned my deposit

We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?! The car we were given was not the same class as the car we booked.

Awaiting QEEQ to assist me with a partial refund for my booking

I had to provide a credit card for pickup; my EU Master Debit Card was declined, and I had to pay an extra 30 euros to get the car.

Very good stuff

Very satisfied

The store has a lot of tricks, it feels a bit like a rip-off.

On a du attendre la voiture qui venait de l’autre agence en ville. On a perdu 50 min.

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