CAR RENTAL REVIEWS ON HERTZ AT SYDNEY INTERNATIONAL AIRPORT, SYD

Waited for the car for half an hour

The service was very convenient and efficient.

After picking up the car (after dark) I noticed the following day that what looked like coffee had been spilled down the door sills on the right hand passengers side, didn’t bother me, but could be a little tip for the cleaners to double check their work

Thanks for your services

The car exceeded my expectations.

The person handing over the car was Indian. If you don't buy the insurance they recommend (100 AUD), they find excuses and give you a car with potential issues. The staff who collected the car were very unprofessional, and seemed like dubious Indians, finding faults with the car.

The member of staff were extremely helpful and were king enough to give us a free upgrade.

Cheap and simple to use the booking time didn’t take long at all since I had left the booking to the last moment

The car was brand new, spacious and fantastic to drive. great customer service.

easy to book and would use them again for sure.

Overall, it was okay.

Pretty good

We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.

Satisfied

Very satisfied

Hertz service was excellent, very reliable.

Hertz has a counter right at the T2 exit. Initially, there was no one there, and we almost got lost. Fortunately, someone arrived after a while. Service was acceptable; people in Sydney generally aren't very enthusiastic, maybe it's just how city folks are. We had to walk around a bit to find the pickup spot; without guidance, it wasn't very convenient.

The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.

Very easy process. happy to continue to use Qeeq

The rental process was quick and the location is very close to the airport.

Hertz is a big company and very reliable.

Average service. There was a violation we had to handle ourselves; they didn't help with it.

When returning the car, I had definitely refueled it completely, but I didn't keep the receipt. During the inspection, they insisted that the tank wasn't full. I explained multiple times, and they still said they would refuel it. If it was less than 5 liters, there would be no charge, otherwise they would charge me 29 dollars. Later, I found out they charged me 29 dollars. Also, renting a child safety seat for 3 days costs 80 dollars, which is too expensive. My friend also booked a car with me but forgot his credit card. The rental company refused to rent the car to him and wouldn't refund or cancel the reservation. We decided to rent a car on the spot, but the company quoted us 1000 AUD per day, which is ridiculously high.

Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.