Received a hyundai Ioniq 5 instead of the tesla, car was nice and very confortable.
The representative who helped us with the pickup seemed in a rush and wasn't really explaining stuff fully like tolls and how to do the drop-off after hours.
About QEEQ:10.0/10
Very smooth process and costumer service was very helpfull with doubts.
Trusted car rental company. Was not overly pushy with conprehensive insurance as i already bought from QEED. Car was very new with good performance. Will go nack again if in Atgens. Thanks.
The person checking us in (Valerie) was courteous and professional. She offered us an upgrade which we took her up on (FC or IC?). We had the choice of a fast car, a Toyota Camry or Van. As a family we decided on the Chrysler Pacifica which was a modern van and great to drive.
About QEEQ:8.0/10
Emails about the booking, receipt, etc were accurate and timely.
Staff were ultra friendly. Total conversationalist and made pick up and drop off easy.
About QEEQ:10.0/10
It’s good. A bit confusing with the layout and US dollar considering I live in NZ but getting easier to understand as it’s my second time booking with QEEQ.
I called ACO from the Airport just after 12:00pm to send a shuttle car. My pick up time for the car was 12:00pm. By the time the shuttle picked me up and brought me to the location it was almost 2pm. They then hit me with a bunch of hidden costs and my total cost went from less than $100, as was expected, to $350 in the end. They said that since I wasn't there at 12:00pm to pick up the car, they couldn't hold it for me and they had to upgrade me to another car which cost $90 more. I called them just after 12:00pm to come pick me up and this still happened.
About QEEQ:8.0/10
There should be more visible information on such things that they might give your car away if you're not exactly on time.
They should be more detailed that if you don't buy the third party insurance, they will not give you the rental.
The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys
The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car
About QEEQ:10.0/10
Yes price drop protection did work, well worth the fee.
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