Everything went smooth.

Maria at the front counter was incredibly kind and helpful! I hadn’t used Fox rental before this experience, but definitely will again!

Booking process was intuitive and convenient!

To be honest I would have expected better from Europcar, It was a franchise they used, staff were helpful especially at pick up area. The outside of the car was clean the inside was just about tidy, Front window was very dirty on the inside had not been cleaned in a while, no water in the washer bottle had to fill up myself, every so often a message would appear front sensor not available you would assume that this is checked and attended to before it went for rental,

I booked Toyota Camry. But they didn’t had Camry. Why? I have not heard KIA. I don’t like KIA.

Everything was very good, however it was not clear that the rental would be proceeded through Advantage Rent a Car. It threw me off a little bit, because I kept looking for the Europcar sign, which made me think I needed a shuttle. I had to call to EasyRentCars central until the misunderstanding was undone.

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.