CHITOSE CAR RENTAL REVIEWS

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Please enhance the function to communicate with local rent car agent.

Excellent experience !

Well done !!

counter staff were helpful and detail in their explanation. car return was smooth and quick

The staff couldn’t speak or understand English but they could use google translate.

They were good except they forgot to provide us with the free Japan highway ECT card for tolls

Easy to use

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Very limited cars for this location

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

the free shuttle bus provided by the new chitose airport does take a while to travel to Samurai shop as its last stop in the car park, will be good if Samurai can be more explicit on describing when to get off the shuttle bus, as the driver doesn't really understand English

good job guys, rental price is unbeatable with the same quality of rental cars

Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.

Car insurance wise abit troublesum.

Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).

All OK.

I have an early flight and had to return my car before 830am. I had wished there is a key box to safeguard the key. I placed the key in the car instead. Love the staff and their services. I would use them again!

全てにおいてストレスなくスムーズでした。 また機会があるときは使います。