Car is extremely new with only <1600km mileage. Pick up and drop off are effortless. Service is helpful and detailed in explaining what happened should we encounter accident or require road assistance, and on receiving traffic offences. There is no upsell on any insurance package.
Very good car rental company. They contact you in advance to check all your documents, including passport, driver license, and international driving permit, to make sure that you can indeed rent a car in Taiwan. Remember that not all drivers license or international driving permit from all countries can allow you to drive in Taiwan. Staff are very friendly and warn you everything you should pay attention. If you get any questions, just ask.
Pick up was a bit confusing because there was no counter at Airport. I ended up at info-desk.
At rental-office everything went above expectations. Very important: no hassle over upgrades and I got the car I wanted!! Outside we did a walk-around for damage and the most important functions of the car were explained. Good service!
“Awesome experience from booking till pickup/return”
About IWS:10.0/10
It was a simple process to collect the car at taoyuan Taipei international airport. Just call the given number and a shuttle van picked us up and straight to the collection point which is near to the airport. Vice versa for car return. Car was new and in clean condition. Oh yes, there was a further discount on rental price just before car collection. Small but sweet gesture from qeeq.com.
The car is new and clean. We are the second driver to drive this Honda Fit. It’s hybrid, very fuel efficient and drive very well. Highly recommended this vendor.
About QEEQ:10.0/10
Booking was easy and help is easy available via WhatsApp which is convenient. Highly recommended!
Rented a Honda Fit and car condition was excellent. Service is good. It's abit squeezy for 3 adults + 1 kid though.
They even made a small booklet for 1st timer to explain the driving and parking rules in Taiwan (e.g never park along red line), to me, that was very very useful reference. Counter staff is also very helpful to go through once more about the rules in the booklet.
Car return is also very efficiently done.
The rental process is very pleasant!
About QEEQ:10.0/10
Encountered a problem during collection as the number to call (+886-3-3862555) doesn't work, always goes to a voicemail. Was stranded in the airport for a while.
Luckily the Taoyuan airport information counter staff has a list of phone numbers and managed to locate the rental company (They found IWS via the phone number instead of QEEQ). And gave me a different toll-free number that WORKS!
can't complain much about the car since its a compact car. but it feels like wanting to veer to the right usually. saw some models they had but not on QEEQ platform. The driver who picked us up from the airport To Chailease was friendly.
Poor service. The vehicle had 58,771 kilometers when I received it. I contacted the company about this high mileage and their response was that it was normal. I returned the car at 59,120 kilometers. The vehicle was in terrible condition, with noise and poor tires. I requested to extend the return time by two hours a day in advance, but the company refused. They stated that it would be treated as overdue and charged 208 per hour, to be paid in cash and left in the glove compartment. This is outrageous. Renting out a vehicle with such high mileage is extremely dangerous. Please be cautious.
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