TAIWAN(CHINA) CAR RENTAL REVIEWS

Car is extremely new with only <1600km mileage. Pick up and drop off are effortless. Service is helpful and detailed in explaining what happened should we encounter accident or require road assistance, and on receiving traffic offences. There is no upsell on any insurance package.

QEEQ.com as always, great app to use.

Longer wait on collection than expected but there were two customers to be dealt with prior to me. Vehicle had a couple of scratches but nothing significant and had sand on the floor mats, again not significant.

Very easy, I had confidence that the booking was good.

Very helpful staff, recommended !

No problem with car or the whole process. Two main problems: 1) Location of return is not at the airport. 2) Office hours start from 8.30am. I need to be at the airport by 8am, hence must return the car by 7+am. Since this is not possible, I had to rebook and return the car the evening before and take a taxi to the hotel. I had no choice but to book from Chailease because the other suppliers apparently did not have the 7-seater that I needed.

No problem. Works out fine except I would have to pay for damages first them claim from QEEQ/Axa if I had incurred damages to the car. Thankfully there was no need.

Car was ok but a bit old. Enough for our trip. Service counter was good, managed to communicate well via WhatsApp’s prior the booking

The overall experience with PONY was truly enjoyable. The car's exceptional condition, being less than a year old, added to the satisfaction of the rental. Exploring the impressive features of the vehicle heightened the overall experience. The seamless process of picking up and returning the car contributed to the convenience of the rental service. Notably, the absence of forceful upselling for additional services, such as insurance, was appreciated. I am confident in saying that I look forward to future rentals with PONY based on this positive encounter. We were so satisfied with the car conditions and given that it has travelled with us for 19 days, we decided to give it a car wash at the end as our token of appreciation.

Booking was smooth, insurance provided was really comprehensive, price was of great value! The claiming of insurance process went smooth as well. Highly recommended.

Car condition very good. Counter staff very helpful. Car rental price is reasonable. Overall is Value for money.

Very good car rental company. They contact you in advance to check all your documents, including passport, driver license, and international driving permit, to make sure that you can indeed rent a car in Taiwan. Remember that not all drivers license or international driving permit from all countries can allow you to drive in Taiwan. Staff are very friendly and warn you everything you should pay attention. If you get any questions, just ask.

The service counter staff at Chailease were nice, but insisted in their system that I had not paid for the car. but I did through QEEQ platform. Finally, after 2 hours, they manage to confirm the payment and refunded me my credit card payment.

Best car rental experience ever. Transparent and friendly. Car was exactly the one we booked and in perfect condition

Very smooth experience

Pick up was a bit confusing because there was no counter at Airport. I ended up at info-desk. At rental-office everything went above expectations. Very important: no hassle over upgrades and I got the car I wanted!! Outside we did a walk-around for damage and the most important functions of the car were explained. Good service!

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The car is new and clean. We are the second driver to drive this Honda Fit. It’s hybrid, very fuel efficient and drive very well. Highly recommended this vendor.

Booking was easy and help is easy available via WhatsApp which is convenient. Highly recommended!

This is the first time i using this service no complain and so far quite happy. maybe i book a small car so feel space smaller.

no comment for now easy to use platform but for the addition insurance portion is not very clear. hope can improve on the pricing transparency

I rented a car for a week and the experience was very good. Friendly staff with active communication in English on Whatsapp. Hence, their service is even better than most companies back in Europe. The rented car was the same type I booked and all of the required information was told by the pick-up. The company is trustworthy with good prices. Just keep in mind that you have to pay the highway / freeway toll in cash while returning your car. Highly recommended!

Very clear and handy information like the price and additional costs. Reliable with good information reminders.

Convenient airport pickup and dropoff. Hassle free. Good driving advice. Easy to settle toll fees. English-speaking staff. Very pleased.

Best price of any site.

Very good service. Everything was smooth. Recommend!

Good instructions to pick up car

Rented a Honda Fit and car condition was excellent. Service is good. It's abit squeezy for 3 adults + 1 kid though. They even made a small booklet for 1st timer to explain the driving and parking rules in Taiwan (e.g never park along red line), to me, that was very very useful reference. Counter staff is also very helpful to go through once more about the rules in the booklet. Car return is also very efficiently done. The rental process is very pleasant!

Encountered a problem during collection as the number to call (+886-3-3862555) doesn't work, always goes to a voicemail. Was stranded in the airport for a while. Luckily the Taoyuan airport information counter staff has a list of phone numbers and managed to locate the rental company (They found IWS via the phone number instead of QEEQ). And gave me a different toll-free number that WORKS!

謝謝。下次我會再使用它。謝謝。

This time there was a schedule change due to the cancellation of the flight, but they responded appropriately. thank you.

IWS Car Rental is fast and efficient.

QEEQ.com is user friendly and service is very prompt. I really liked the auto re-booking process whereby the car is re-booked at a lower price.