There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.
Terrible service. The address provided by the platform app was incorrect, which delayed the car pickup. Euro car staff were rude. Still waiting for a refund.
The service was quite good, and the explanation was detailed. However, the car was really old with over 190,000 kilometers. It was maintained, but the child seat was extremely dirty.
“Salt Lake City-Jackson Hole-Great Teton-Yellowstone-Cody-Salt Lake City”
About Europcar:10.0/10
The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.
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