CAR RENTAL REVIEWS ON DOLLAR AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

There were many people in line to pick up the car, but there were only two staff at the counter, which caused a one-hour wait. However, the return process was very quick.

The queue was too long.

Not bad.

The car I rented had some issues with Apple CarPlay not working properly at times, but everything else was great.

The car rental company feels somewhat deceptive and lacks transparency. Even if you pay more on the platform and purchase all the insurance options, they still push unclear additional services at the counter. Renting a car through this platform is based on previous after-sale service experiences, but the rental company arbitrarily charges and adds unknown fees, which is extremely frustrating and shows a lack of credibility for a large company. Very disappointing.

The car assignment was too arbitrary. There should at least be some sense of contractual obligation.

Very good

At the car rental desk, there was only one counter with 26 people waiting in line. It took 1 hour and 45 minutes from queuing to getting the car. Landing at 9:00 PM and driving off nearly at 11:00 PM. The efficiency was very low. Unfortunately, my process only took seven minutes, but some people ahead seemed to be choosing their car models on-site, which was very slow. Overall, the counter had few staff at night and lacked a sense of service. Despite customers waiting in long lines, they did not seem concerned, as if this situation was normal.

It's okay.

Very satisfied

Satisfied

Very satisfied!

They provided a box similar to an ETC device when renting the car, but it wasn't clear how to use it or how the charges worked. It is recommended that QEEQ offer an introduction or guide for renting cars in the Boston area. Also, they seemed to promote an insurance plan that costs around ten dollars a day, which should be explained as well.

The connection between QEEQ service and the local car rental agency is not smooth.

Perfect score.

Overall satisfied.

The service was excellent.

Overall, the service was quite satisfactory, and the car provided met my expectations.

Very satisfied

When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.