CAR RENTAL REVIEWS ON HERTZ IN MELBOURNE

I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.

Tried to request for Nissan X trail rather than Hyundai Tucson but wasn’t given. Tucson is smaller than X trail and should not be in the same category as X trail

smooth check-in, car in good condition

first time booked through QEEQ, no particular remark

Counter staff friendly and helpful at pick up. Called me to let me know I had left a bag behind meaning I could return and collect it before they closed. Unable to contact the office directly by phone when I needed to change pick up time - they never answered the phone.

good car, no over charges. just a few toll charges, which is normal. i dont remember getting unwanted "Service charges"

easy to book. straight forward

Pricing could have been much better.

No price comparison

Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up

Boot space in car was less (shallower) than expected - but good to drive a hybrid

No need for IDP although this was noted as being required. Rental Cover provided was comprehensive and no attempt by pick up location to offer unnecessary extra cover.

They could not find my booking using your codes. Apparently you used your own and not theirs in your docco to me.

It was easy all the way.

Easy to book

Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.

Excellent service - will use it again!

GPS In the car no good

great experience, and car was easily executed

thank you eastrentalcars!

My arrival flight to mel is delayed , i tried to amended my arrival date ( delay a day ) , Hertz asked me to call back QEEQ for amendment if not there will be count on NO SHOW, I explained to the CS , i m not going to refund ,just pick up 1 day late. CS said no exception , have to pick up on 21 st Dec ,i called QEEQ , Cs asked me to call back Hertz, They cant help as well. Its a but ridicules.

It was very expensive

Hertz had offer to upgrade my Car for addition A$10 a day. However, as I had bought the full coverage insurance thru Easyrentcars. They wasn't able to advice to the insurance impact and thus we were unable to upgrade our car on the spot.

The car offered to us was really comfortable and made our entire trip really memorable

we have upgrade to Passat wagon, nice and comfortable drive experience

easy booking

Service of Hertz Melbourne was excellent ! They're really helpful to guide us on the step by step process to pick up & drop off the car.

EasyRentCars.com really works ! We'd used it twice for Melbourne & Vancouver, and it really help us find great cars & great service provider.

double charge