8.2 /10 Very good
Reviewed: Wednesday, May 21, 2025
Like: Fast friendly service
Dislike: That I bought insurance when I didn’t need it, the extra money I didn’t have to spend. Left my sunglasses in the car, hopefully able to get them back?
Read More >6 /10 Average
Reviewed: Wednesday, May 21, 2025
the counter is not really helpful and no ida why we need to pay and buy more stuff than wwbsite
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Service at pick-up was virtually nonexistent (take whichever vehicle you want... and gone )
Contrast with the warm welcoming at return .
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Car was dirty inside and out but only complaint
Read More >8.3 /10 Very good
Reviewed: Wednesday, May 21, 2025
The Dollar desk was a little tricky - the old insurance sale scam - other than that it was seamless and the car was great.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Last car for rent at moment if pick up, not at optimal condition due to several minor scratch and visible the front suffer damaged. Excellent customer service by dollars personel at Logan airport.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
They may suggest upgrading your car or purchasing additional insurance, but make sure to ask everything clearly before deciding
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
The staff were very patient and the recommended additional options were quite practical. Pickup was very convenient with a good selection of vehicles, all in excellent condition. Overall, very satisfied.
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
Was overcharged more than 360 dollars for insurance. If you're not good at English, don't rent here. It's better to book directly on the official website.
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
We arrived at Boston Logan Airport at 5:30 AM on September 10th and headed straight to the rental counter. There weren't many people early in the morning. A golden-haired representative, who initially appeared friendly, turned out to be quite the opposite. She aggressively recommended EZPASS, claiming all East Coast highways required it, and it would cost $15 per day, adding up to $70. She went on for about 40-60 minutes. Although we have good English, we insisted we didn’t need it as Google Maps could avoid toll roads. We had experience from a previous West Coast trip. After resisting the service for an hour, her attitude shifted. She asked if we had additional drivers to include in the contract. Thinking it was like Hertz, we added my wife. She briefly mentioned 'more money' for the extra driver without specifying the amount. We received two contracts, and something felt off. Before leaving, I reviewed them and noticed our bill, which should've been around $110 with one-way fees and taxes, was $190. Other people had lined up, so we waited and inquired. She claimed she informed us about the extra costs, yet didn’t specify the amount. We requested a cancellation, intending to have just one driver since the extra cost was unnecessary. She refused and insisted it couldn’t be canceled at her counter, only at the pickup location. Before leaving, I took a photo of the counter, but she demanded its deletion, fearing trouble on-site so we complied. At the pickup location, her supervisor assisted with the cancellation. A waiting customer informed us she mocked us after we left, wishing we'd be fined on East Coast toll roads. He also found her very rude. Sorting everything took two and a half hours, a nightmare. Later, we realized EZPASS was unnecessary, showing she set two traps after failing to sell it. Strongly complaining about the service of the 'pretty' representative on duty from 5:30 to 7:30 AM on September 10th at Boston Logan Airport. Her attitude was terrible!
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Good
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
It was supposed to be a JEEP Grand Cherokee, but after waiting for a long time, I got an old Nissan similar to a CRV. The car broke down after two days and got towed. The rental fee was still charged at the Cherokee rate.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
The queue moves quickly.
Read More >4 /10 Average
Reviewed: Wednesday, May 21, 2025
The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
No need to queue
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
They overcharge. I want to file a complaint.
I initially booked a smaller car, upgraded to a larger one for 10 days, but was charged 13 days of upgrade fees. Also, I forgot to refuel when returning the car and was charged for two full tanks of gas.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
No charges for returning the car 5 hours late, everything went smoothly.
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
Lack of transparent fees and deliberate overcharging.
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
Extortion and forced insurance sales, taxes, etc., the actual rental fee almost doubled
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
It's acceptable.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
The car was in good condition, and during pickup, there were 7-8 cars to choose from. The downside is that the ETC is fixed at 9 USD per day.
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
Fraudulent company
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
It was okay, the process was smooth, though the front desk attitude was average.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Overall, it was pretty good. However, when picking up the car, they recommended a device similar to ETC and a service where you don't have to return the car with a full tank. For the convenience of paying tolls and not having to refuel, I accepted the offer and paid $107.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied, the flight arrived very late, so there was no queue.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied
Read More >6 /10 Average
Reviewed: Wednesday, May 21, 2025
I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
There was a bit of a queue at the counter, but they had four counters open. The guy who helped me was very nice, didn't try to upsell, and explained everything clearly. Just had to wait a bit long for the vehicle, about 20 minutes.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Overall satisfied with the service.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
When I checked car rentals in Boston for July 2022, Thrifty was at the same counter as Hertz. Hertz, Dollar, and Thrifty are operated by the same company at Boston Airport. Despite the different brand names at the counters, the pickup and drop-off locations are the same, and the staff are the same, wearing Hertz uniforms. The staff were very friendly. Make a joke or chat with them when picking up the car to build rapport. The waiting time depends; if many people on the same shuttle bus arrive, there might be a queue, but it wasn’t too bad. When I arrived, only Dollar had many customers picking up cars, while others had few. I asked a staff member named Martin why Dollar had more customers and was told it’s because they are cheaper. After comparing several companies, I found Dollar was the cheapest for the same car category. Renting through Hertz’s website ends up costing much more for the same car and location.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
No upselling. If you declare you don't want insurance, they cancel it accordingly.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
Not bad, no need to worry, just communicate properly. Acceleration pass service fee is $14.99 per day based on the number of rental days, regardless of whether you use toll roads or not. This can add up. They added insurance when I picked up the car, but after communication, we cancelled the unnecessary coverage. I mistook a 4 for a 9 in the parking spot number and took the wrong car. The staff at the exit noticed and had me wait while they brought the correct car. They were quite nice, thanks.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
It's okay, but the efficiency is low. I had to wait quite a while from the counter to picking up the car.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Pick-up and drop-off are quite convenient, with a shuttle bus to and from the airport. Overall, highly recommended.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Pretty good.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
The front desk service was okay, neither indifferent nor enthusiastic.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Good
Read More >2 /10 Poor
Reviewed: Wednesday, May 21, 2025
Had to wait in line for at least half an hour, the service was slow. They showed a QR code claiming filling out the information could skip the queue, but it was useless and you still had to go to the counter. Even if you purchased all the insurance, the rental company would still charge you random fees, requiring discussions afterward. It was a complete disaster.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
The connection between QEEQ service and the local car rental agency is not smooth.
Read More >4 /10 Average
Reviewed: Wednesday, May 21, 2025
The car rental company feels somewhat deceptive and lacks transparency. Even if you pay more on the platform and purchase all the insurance options, they still push unclear additional services at the counter. Renting a car through this platform is based on previous after-sale service experiences, but the rental company arbitrarily charges and adds unknown fees, which is extremely frustrating and shows a lack of credibility for a large company. Very disappointing.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
Pretty good, but they gave me an electric car and I don't know where to charge it. I still prefer a gasoline car.
Read More >6 /10 Average
Reviewed: Wednesday, May 21, 2025
Actually, it's quite convenient. However, the fees charged at the front desk are not very clear. We should pay for the car upgrade, but I really don’t understand why the other fees need to be paid. I've even forgotten what brand of car I swapped to.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
Overall pretty good, but I don't understand what the fees deducted at the counter are for.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
The car I rented had some issues with Apple CarPlay not working properly at times, but everything else was great.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
The service was excellent.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
The car assignment was too arbitrary. There should at least be some sense of contractual obligation.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
There were many people in line to pick up the car, but there were only two staff at the counter, which caused a one-hour wait. However, the return process was very quick.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
The queue was too long.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Perfect score.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
It's okay.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied!
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Overall, the service was quite satisfactory, and the car provided met my expectations.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 21, 2025
Overall satisfied.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
Not bad.
Read More >8 /10 Very good
Reviewed: Wednesday, May 21, 2025
They provided a box similar to an ETC device when renting the car, but it wasn't clear how to use it or how the charges worked. It is recommended that QEEQ offer an introduction or guide for renting cars in the Boston area. Also, they seemed to promote an insurance plan that costs around ten dollars a day, which should be explained as well.
Read More >6 /10 Average
Reviewed: Wednesday, May 21, 2025
At the car rental desk, there was only one counter with 26 people waiting in line. It took 1 hour and 45 minutes from queuing to getting the car. Landing at 9:00 PM and driving off nearly at 11:00 PM. The efficiency was very low. Unfortunately, my process only took seven minutes, but some people ahead seemed to be choosing their car models on-site, which was very slow. Overall, the counter had few staff at night and lacked a sense of service. Despite customers waiting in long lines, they did not seem concerned, as if this situation was normal.
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