YESAWAY CAR RENTAL REVIEWS

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

A bit troublesome after booking wben we were required by vendor to send photo of credit card. Worried if it was a scam

The staff was very helpful and even helped to check the car for scratches and dents. Very proactive, very friendly.

Easy enough

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

User friendly. Good deals.

The not maintained properly too many dents and scratches hard identified if new ones.. The suspension of the car is too soft.. Hopefully next can give a better maintain car to drive around Thailand

Good app easy to use and friendly too..

Helpful. At times a bit difficult to understand, but courteous.

空港から電話をして送迎車を呼ぶのですが海外なので携帯もつながらず公衆電話で連絡するのが大変だった。送迎の時間が決められていれば電話しなくて済んだと思います。 レンタカー会社ですが場所は倉庫です。Google MapでもストリートビューでもYESAWAYとは表示されません。 大手のレンタカー会社とは違って契約時もカウンターではなく立ち話でモバイル端末で説明しサインをしました。追加のオプションを勧められることはなかったです。モバイル端末で処理するので突然のプラン変更、オプション追加は難しいと思います。 雰囲気は本当に大丈夫な会社かと思います。 デポジットは200ドルと高額です。この金額にも不安を感じますが、デポジットの返金は返却時ではなく１週間後だそうです。怪しさはあります。 ただ契約をした担当の人はまじめな方のように思えました。中国系の会社のようです。 Easyrentacarsの紹介でなければ利用しなかったです。 デポジットの返金はまだですが、全額返金されれば次も利用したいです。

大手レンタカー会社ではないローカルな会社で予約をしたのでとても不安でしたが、質問には丁寧に応えてていただきとても安心しました。 問い合わせにスムーズに回答があると信用できます。 いつもは他のツーリストを使いますが、またEasyrentacarsを利用したいです。

Well done!! Nice staff !!!

No

I had a little trouble understanding the girl on the phone telling me where the pick up point was. Suggest texting directions so we have them the minute we get off the plane.

Have always enjoyed booking with them! No issues, easy drop off - at departure point of airport terminal!

Repeated customer. So all is good!

Perfect

Counter staff member was particularly helpful

the vehicle and the whole experience were both excellent, the only demerit-and it's a minor one-was that we paid online but were then charged again for the vehicle at the counter. But the staff caught the mistake and quickly credited the charge back

Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.

EasyRentCars helped me with figuring out pickup.

The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !

It was easy to rent and I didn’t get a price decrease because I purchased at the lowest price.

Efficient, courteous service--the way hiring a car used to be--not just processed at a counter, then left to go find the right car.... YESAWAY office is off-airport (SFO), but an Uber whisked me away quickly (at YESAWAY expense) and upgraded car ready to go when I arrived at their office. Loved the unexpected touches in vehicle -- (multi-phone) charging cord and phone holder, plus an umbrella in the trunk in case of rain. Vehicle return was done in moments and Jade (same agent who served me when picking up vehicle) dropped me off me, right outside the terminal. Easier than messing with the train!! :) Terrific service from start to finish!

Excellent car reasonable rates and the best customer service

Pickup from airport make easier

They wanted me to pay for a uber to get back to the airport.

They didn't have the car that I was 'guaranteed' to get available.

They gave me an upgrade, which was great. The Lyft experience to the location was a hassle, but that's an LAX issue. Otherwise, the experience was great.