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Apex, Melbourne Airport Car Rental

Apex 3000+ ratings, 28 reviews

Melbourne, Victoria, Australia

8.9 / 10 Very Good

Apex - Melbourne Airport Information, Car Rental Instructions & Policies

Store Location

5 Western Avenue, Westmeadows, VIC 3049

Telephone

(03) 9338 0183 / 1800 2739 2277

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Melbourne Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Melbourne Airport car rental when you arrived.

Virgin, Tiger, Jetstar, Rex, and International Flights 1. After collecting your luggage, phone our office on 1800 449 839 for a shuttle pickup. 2. Start from T3 and cross the first 2 crossings. 3. Turn left towards flag poles. 4. Cross next pedestrian crossing look for Hotels and Off Airport Parking shuttles Shelter. Qantas Flights 1. After collecting your luggage, phone our office on 1800 449 839 for a shuttle pickup. 2. Start from T1 and cross first 2 crossings. 3. Turn right towards flag poles. 4. Cross next pedestrian crossing look for Hotels and Off Airport Parking shuttles Shelter.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 500-300030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 8.24/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 12/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
USD 12/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 12/day

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island, Mornington Peninsula
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island, Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.4 mi from Melbourne Airport

3.1 mi from Essendon Airport

10.3 mi from Melbourne City Heliport

Railway Stations

9.8 mi from Flagstaff Train Station

10 mi from Southern Cross Station

10.3 mi from Parliament Train Station

Hotels

0.3 mi from Quality Hotel Melbourne Airport

0.6 mi from Ciloms Airport Lodge

0.7 mi from Ciloms Airport Lodge

Other Landmarks

10.4 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of Apex Store Location
coordinates: -37.684424 144.8795083

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 8.9 / 10 Very Good

  • Vehicle condition: 9.0
  • Vehicle cleanliness: 9.6
  • Spaciousness: 9.3
  • Counter staff: 8.7
  • Pick-up location: 8.3
  • Drop-off location: 8.5
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Anonymous

    Melbourne

    7 /10 Good

    Reviewed: Thursday, July 9, 2020

    Apex clearly has older vehicles (the one I received was 2015) but great value.
    Read More >
  • Mrs Beaumont

    Melbourne

    9.7 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends
    Read More >
  • Y.Birnbaum

    Melbourne

    9 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.
    Read More >
  • Vivienne

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Like: Car is clean and new
    Dislike: Nothing
    Read More >
  • Cem

    Melbourne

    8 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    Like: Really easy to find and pick up.
    Dislike: Nil
    Read More >
  • M.Wong

    Melbourne

    9.6 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Like: No additional surcharge for different drop off location Friendly staff, good shuttle service
    Dislike: Extremely slow GPS
    Read More >
  • B.Giddens

    Melbourne

    9.4 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Like: Everything
    Dislike: Nothing
    Read More >
  • P.Bloch

    Melbourne

    5 /10 Average

    Reviewed: Thursday, July 9, 2020

    The car had high mileage, over 100 000 km. It broke down on a remote highway on Kangaroo Island, had to be towed, and when it couldn’t be fixed on the island, it was towed to the ferry and we were charged $ 320 for the towing to get it back to Adelaide. Extremely bad experience.
    Read More >
  • K.Gan

    Melbourne

    9.7 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Excellent car. We booked Hyundai imax and got offered a Kia carnival. Heaps better car than we expected, we love it!
    Read More >
  • Anonymous

    Melbourne

    8 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    When we picked up the car the guy at the counter said it would be alright if we brought back the car with 75% full tank. By the drop-off the lady asked why it wasn't full. Bit of miscommunication there, but in the end 75% was fine.
    Read More >
  • J.Paulson

    Melbourne

    7.3 /10 Good

    Reviewed: Thursday, July 9, 2020

    Extremely limited hours for a rental location at the airport - closed at five.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    The car was great and very easy to get used to.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Apex car rental provide good service and tip top condition vehicles
    Read More >
  • M.Oh

    Melbourne

    9 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    The car exceeded my expectations. The car condition is good, new and it is very clean and comfortable.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    The staff were very helpful. I had an issue with the car that I originally booked and they were able to change this for me immediately. The staff are very friendly and keen on helping you to the best of their ability. I will continue to book with Apex in the future.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    I had an issue with pick-up due to my flight being delayed and me being unable to change my booking to after hours pickup. The customer service was amazing from the manager as he was able to change my pick-up time, day and location due to the circumstances which made my life so much easier. The car that I received was also so much better than I expected. The Hyundai Accent had car play and cruise control which was perfect to use for road trips across great ocean road.
    Read More >
  • T.HIDAKA

    Melbourne

    8.7 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    メルボルン空港でピックアップしてもらう方法が電話のみで英語のできる娘がいなければ、ピックアップの場所も分からなかった。レンタカーは元々日本車でナビもつけられのに、検索機能も貧弱なカーナビでした。
    Read More >
  • Paul C

    Melbourne

    9.7 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Apex were great to deal with. No problems at all.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    The car and the service was great.
    Read More >
  • J.Martin

    Melbourne

    8.3 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    The car was great for a small car. The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance
    Read More >
  • A.Lord

    Melbourne

    9.3 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere. Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.
    Read More >
  • Tony

    Melbourne

    9 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    The car exceeded my expectations. I was very happy with the Kia Cerato I was given
    Read More >
  • C.Dixon

    Melbourne

    8.7 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    The car was great . Almost new and very comfortable. It was great value
    Read More >
  • D.Koh

    Melbourne

    8.8 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    Like: Good customer service in shuttling customers between airport and company.
    Dislike: -
    Read More >
  • P.Gray

    Melbourne

    8.3 /10 Very Good

    Reviewed: Thursday, July 9, 2020

    The car was not in the best condition and not a new model. No Sat NAV which you would have expected on a newer model but this was probably why this was a good deal.
    Read More >
  • Vanessa

    Melbourne

    9.3 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease. Car was great and staff very friendly.
    Read More >
  • Abdul Moiz

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Car was in very good condition and drove pretty well. The staff were helpful and cooperative.
    Read More >
  • B.Village

    Melbourne

    9.7 /10 Excellent

    Reviewed: Thursday, July 9, 2020

    Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.
    Read More >
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