CAR RENTAL REVIEWS ON APEX AT MELBOURNE AIRPORT, MEL

Car was in very good condition and drove pretty well. The staff were helpful and cooperative.

Having many car choices with several rental companies on one platform was very helpful. Booking process went smoothly as well. The only annoying thing was that the exact amount for security deposit wasn't mentioned in my booking. Only when I went to pick up the car I came to know that I had to pay the full excess upfront as a security deposit, which was a lot.

Speedy Services, hassal free pick up and drop off. Cars are nice, comfortable and clean. No hidden charges, no pressure for buying extras.

Qeeq made my booking a lot easier. I like 24/7 service and how quick they respond

I have used Apex previously and I have never been disappointed ! Always good and clean cars ! Excellent customer service ! Will always use Apex !

great discounted prices ! simple application !

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

I had to cancel another booking I had and change to this one, and it was smooth and easy.

I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick

Apex clearly has older vehicles (the one I received was 2015) but great value.

The car exceeded my expectations. I was very happy with the Kia Cerato I was given

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.

friendly staff, quick process

good service

Brilliant value

Convenient

Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends

Good reliable booking website

Good car. Good service!

The car and the service was great.

As it is a foreign booking service it makes it hard to make any changes to bookings

The car was great for a small car. The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance

Easy and happy with the booking

Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere. Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.

On the whole, the platform was perfect for our needs, customer service were quick to respond and accurate with their replies.

Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease. Car was great and staff very friendly.

Everything great and I will use them again

Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!! Apex staff refused to honour the reservation despite several requests.

Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.

Good

Very good service & good quality car

All worked well. Easy to use.

Apex were great to deal with. No problems at all.