QEEQ CAR RENTAL REVIEWS

excellent

Great service. One bit of feedback is that i couldn't actually find on any communication which car rental company was being used by QEEQ so i had to contact customer services to know which counter to go to.

Mr north was excellent just sorry the review is a little late

professionals, everithing ok as usual

always ok, thank you for whatsapp communication

fine, at the railroad station (but not main entrance, the other)

fina as usual

dine, as usual

qeeq.com is very usefull, prices are very attractive

Great experience. We were upgraded from the Ford Focus we booked to a lovely Kia Sportage.

Its was an awesome car and excellent Customer service

Everything was great with no problems

The team on site upgraded me to a hybrid vehicle, it was really nice and so efficient. Really friendly team at the airport.

Really straightforward booking process, easy to navigate, understand the booking details and organise my trip.

Top Rental were great to deal with. Prompt pickup, near new vehicle, easy dropoff and no pressure to buy unwanted insurance.

As usual, QEEQ delivered again!

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.

QUIEREN VENDER LOS SEGUROS A COMO DE LUGAR Y QUIEREN QUE CAMBIES OTRO TIPO DE CARRO CON EL FIN DE COBRAR MAS

NECESITAMOS MAS INFORMACION DE LOS SEGUROS QUE USTEDES OFRECEN Y NOSOTROS CONTRATAMOS

Une fois arrivé à Japser le personnel d'accueil nous a fait comprendre que nous avions réservé un SUV avec des pneus 4 saisons, or leur SUV disponibles était que avec des pneus hiver et donc voulaient nous ajouter 20$/jours en plus ainsi qu'un supplément car nous retournions la voiture à Calgary et non à Jasper, soit un total tout confondu de plus de 290$. Après de longues minutes en nous appuyant sur notre bon de location sur lequel était inscrit le prix et le lieu de retour du véhicule ils acceptent enfin d'enlever le supplément pour le retour de véhicule mais reste encore 140$ de pneus neige que nous ne voulions toujours pas car lors de notre réservation sur votre site nous n'avions pas eu le choix du type de pneus. Il a appeler son manager qui n'a apparement pas voulu retirer cette charge. Mais l'employé à quand même diminué à 100.28$ de reste à charge (donc il a quand même réussi à diviser par 3 la note du début ce que je trouve inadmissible si nous n'avions pas insisté) Nous voilà parti avec ce reste à charge que nous étions obligé de payer sans quoi nous n'aurions pas eu notre véhicule. Nous arrivons sur le parking pour récupérer le véhicule, que nous découvrons avec une grande fissure sur le pare-brise qui est en pleins dans le champs de vision du conducteur (ce qui affecte la bonne visibilité de celui ci) ainsi que de nombreux impact dans le pare brise. Chaque matin entre le gel de la nuit, le chauffage de la voiture et le soleil qui tape. La fissure n'a cessé de grandir jusqu'à doublé au cours du séjour. Nous avons découvert en regardant les pneus qu'il s'agissait de pneus 4 saison homologué hiver (M+S). Au retour du véhicule je signal cela à l'agent en lui montrant que sur internet cette marque et modèle de pneus sont des 4 saisons homologué et non uniquement des pneus hiver, qui lui me contredit en disant que c'est des pneus hiver parce que c'est marqué dans son ordinateur et refuse donc de m'enlever les 100.28$ de frais de pneus hiver.

Nous attendons donc un remboursement pour les pneus neiges ainsi qu'un dédommagement pour l'état du véhicule. De plus c'est notre 2eme location chez eux et seulement la première fois qu'il nous mettent des frais pour les pneus. J'espère que vous pourrez nous aider.

Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.

All good.

Convenient airport pickup and dropoff. Hassle free. Good driving advice. Easy to settle toll fees. English-speaking staff. Very pleased.

Best price of any site.

Damaged car but they were all itemised on the documents. Only half tank, again was on documents. Not pointed out at the time but wasn't a problem on return.

The car was very noisy and when noticed it was too late and far to return to replace. It appears that had been used extensively before, almost 100,000 miles. I was busy in my business purposes and short in time to call or replace it during the trip Also the size of it was seem smaller and not at the level in the order of mid-size SUV.

I communicated with your whatsapp channl which was responsive.

Pickup was a little confusing as rental company does not have an office located at the airport, however we were picked up and taken to car promptly. Car presented was clean (an older model but in pristine condition). Drop off was very simple, we just had to take car where we picked it up and the agency came and collected it. Highly recommended

this is 2nd time using Qeeq, and I must say it's great. Pricing simple, usage of the app simple. Havent spoken to customer service and I hope I wont have to.

The issue at the Budget counter was....we were in Mexico when I booked and Budget had a problem with that...they didn't say why...just the way it was. The lady was bitchy and rude

Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained. This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

All good