Other than the incorrect location of the rental counter shown on the map, the rest of the rental process was pleasant and smooth. Car was new and very nice to drive.
About QEEQ:10.0/10
For a first time user, booking process was easy and smooth. The dollar reservation also gives a lot of confidence.
realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo
Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.
About QEEQ:10.0/10
La experiencia con QEEQ siempre ha sido satisfactoria pero no hay comunicación entre cliente, aseguradora y QEEQ, ya que esto que me paso que me solicitan dejar un desposito de 14,000 USD o pagar un seguro cuando ya lo había contratado NO DEBERIA DE SER. Por lo que pido la devolución de esta cantidad porque al final pague DOBLE SEGURO. Adicional se me habia hecho saber que tenia un bono por 30 USD en mi proxima reserva y cuando hice este reserva esta posibilidad de uso no me fue posible aplicarla. Espero devolución del este pago doble de seguro.
When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq.
Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed.
The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress.
We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.
el coche demaciado sucio en sus interiores y de regulares condiciones mecanicamente.
no lo acepte y dure mas de 2 horas para que me dieran otro.
la persona del mostrador no ayudo mucho, al contrario, se molestaba porque no aceptamos su vehiculo
Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality
Great service- insurance explained clearly; we had to wait for our car to be ready (only about 5 mins0 but noted we'd been upgraded.
very happy with service - would use them again
About QEEQ:10.0/10
Booking platform simple to use - seamless transition with YesDrive.
Would consider using them again,
“Fantastic rental place to use and the best app for searching and securing a rental”
About A Rentals:10.0/10
Easy to use, great staff to deal with. They picked us up from the airport in the car we were going to be using which made it so easy as we didn't have to change our luggage to another car. Communication was great, with photos and any other information I needed emailed straight away after receiving the car. Bond returned within 48hrs
About QEEQ:10.0/10
Love how easy this app was to use and all the information that was given to keep myself safe.
“QEEQ provided an excellent service for a seamless rental.”
About Firefly:9.0/10
Good car and friendly service. As a small tip: at Seville a sign for where Firefly cars are hidden in the car rental car park would have been helpful. (it is passed all the other rental agencies, turn left and go to the very back of the car park and is not sign posted)
About QEEQ:10.0/10
Perfect! Please note the instructions for pick up could have included the comments I posted in the firefly section.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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