“I was overcharged. I booked a $308 deal and I ended up paying $526 (70% more!).”
About Budget:7.0/10
I was overcharged. I reserved a US$308 including insurance and when I got to the counter they carghed me US$386 and they charged me US$140 the day after I returened the car. I feel scammed. I didn't even get an invoice while I was offrdd to get one by email.
Al momento de recoger el vehículo tuve que hacer fila por mas de 1 hora. Esa noche solo habían 2 personas atendiendo las entregas de Hertz, Thrifty y Dollar.
“Better communication needed . Why wasn't I charged the price I was quoted??”
About AVIS:7.0/10
Firstly it was very hard to get in touch with the Avis staff at Kununurra. The 2 phone numbers when I tried to call prior to the trip had messages on them stating that the phone message box was full. This also happened when I arrived at 11am to pick up the car (.When I returned the car the message bank still hadn't been dealt with and there were other frustrated people).Finally I talked to the cafe worker who knew the Avis rep and he called her. She said she was on her way and would be 5 mins.By this time it was 11.30.She was pleasant and apologised but I expect more professional service.
Lamentablemente cuando llegas al mostrador la reserva no contiene ni peajes ni seguros obligatorios por lo cual tuvimos que pagar 100 dolares mas x solo 3 dias de alquiler. Esto no estaba claro al reservar, convenía con ALAMO
The man at the counter did great with what he had. ALL THE CARS WERE LOCKED UP IN COMPUTER!!! Had to do paperwork on paper!!! May at the counter tried but could not get cars released!!! :-(
The insurance conditions are not very clear, specially when I pay the full cover.
The rent a car company at the Prague airport (Rent plus) asked me the prepayment from my Visa and told me that if something happen I have to pay in advance and than ask to Qeeq the money back. Is it true?
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
Me cobraron ustedes en su portal una cantidad de 3600 pesos aproximadamente. Al revisar mi estado de cuenta tengo un cargo de 2400 adicional por parte de Budget. El carro está en perfectas condiciones, porque se me está cobrando ese exceso adicional?
“Vehicle had smaller boot than what was booked, but otherwise a good vehicle.”
About Hertz:9.0/10
The car booked was a Hyundai Elantra (Intermediate). What I got was a Hyundai Kona, which had a small boot. We could fit our luggage in, but only after removing the hatch lid and putting some luggage in the back seat. Almost had to go back and ask for a larger vehicle.
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Richard Gandara
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