CAR RENTAL REVIEWS ON THRIFTY AT GEORGE BUSH INTERCONTINENTAL AIRPORT, IAH

Very convenient

Very satisfied

Tuve que cambiar a un auto de mayor capacidad. Creo que poner elnumero de maletas que caben no es suficiente sino el tamaño de las mismas. Esto me significó un casto superior

Es un problema para lo que no rentamos autos con frecuencia todo el tma de los SEGUROS. yo contraté este asumiendo que todos los seguros estaban incluidos pero el de LIABILITY no estaba y lo que me dijeron en mostrador es que es el mas importante - costo ADICIONAL. deberian incluirlo o hacer referencia a que esto es obligatorio y que recomiendan contratarlo. Tuve que contratar el menor (supuestamente de $18.50 usd diarios

Lamentablemente cuando llegas al mostrador la reserva no contiene ni peajes ni seguros obligatorios por lo cual tuvimos que pagar 100 dolares mas x solo 3 dias de alquiler. Esto no estaba claro al reservar, convenía con ALAMO

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

It took about 30 mins at vehicle collection booth and no staff available at booth for handover . Addressesed by shared service from other vendors.

Very satisfied

It's acceptable, but internal management needs improvement.

The toll fees are very high

The staff was very helpful at the counter, even though longer-term rentals are not normal affairs.

easy and straightforward booking

It's okay.

Algo de problemas con la tarjeta de crédito por ser emitida en USA pero el supervisor pudo ayudarme para poder usar la reserva

We were informed upon arrival that the booked car model was not available, and we were forced to upgrade for an additional fee.

Dodge Ram truck was very comfortable.

The car unfortunately was distinctly average. It was booked as a full size car. I was a little surprised how low to the ground and uncomfortable it was. The guy in the desk convinced me to buy a tank of gas. I never fall for this but he insisted it was the cheapest around. This was in fact a lie. All the gas stations around were cheaper. Lesson learnt, I won’t fall for this again. Even the gas stations close to the airport were 20-30 cents cheaper. I also emailed thrifty about the several chips on the windscreen that I was not happy about. They never emailed or contacted me back and I was nervous the whole trip because one had some very small cracks coming from it.

When I went to complete the paperwork, I had to wait in line for almost an hour. Despite having paid in full, they came up with various reasons to change the car and charged me an additional 899 USD for highway fees, upgrades, and other miscellaneous fees.

Buen auto

Me dieron un precio y la perdona del mostrador me cobro el triple. Precios engañosos. Jamás contrataría de nuevo

Unexpected. Read all the bad reviews but it’s the other way around what happened. Smooth pick up and drop off

EL PERSONAL ME PRESIONO TODO EL TIEMPO PARA CONTRATAR UN VEHÍCULO SUPERIOR AL INSISTIR QUE NO TENIAN VEHICULOS COMPACTOS MAS QUE ELECTRICOS Y ME PRESIONO PARA CONTRATAR SEGUROS ASEGURANDOME QUE TENDRIA QUE PAGAR CUALQUIER DETALLLE, COSA QUE NO ACCEDI.

Very good service, compare to last year

Overall price was very good compare to other car rental