Very satisfied. When picking up the car, I upgraded to a premium SUV for an extra 15 CAD per day, which offered better driving comfort and more powerful performance. Locals in Canada tend to drive over the speed limit, but it doesn't feel overly dangerous. Additionally, they are courteous to pedestrians and drive civilly, making driving relatively safe. Hopefully, I won't receive any fines in the next 15 days.
The service was generally fine, but I encountered issues during pickup. It took a long time to resolve. I had originally reserved a 12-seater vehicle, but at the time of pickup, they said it was unavailable and only offered a 7-seater.
The car I rented had already run 130,000 kilometers, and it broke down halfway. The rental company offered no compensation, and I wasted half a day calling for a tow truck.
Too few staff at the pickup location, resulting in long wait times. The staff were not very patient. Booked an SUV but was given a sedan without any prior notification.
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Ruth Moore
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