“Will absolutely look through your guys first for future car rentals.”
About Thrifty:10.0/10
I needed to extend the rental by a day and when I called in the first agent told me it would triple my rate. I declined as I still had to confirm I needed it and when I called back in they were able to honor the original promo price. Seems a little scammy to me or uninformed agents. Other than that I got a great deal on the car and it was a nice vehicle.
“Awesome! Stressful when I left my stuff in the glove box but your team were so helpful in solving it”
About Thrifty:9.0/10
So everything went really well, I just struggled when picking the car up because I went to the address on the email instead of the rental car place in San Fran,
When dropping off my car I was silly and ended up leaving my passport and my speaker in the glove box
The phone wouldn’t go through so I went to the drop off office in la, and they helped me from there the people that helped me were so helpful and amazing and was able to solve my problem for me which made me so happy and now made me be able to leave the country when I have to
Big shout out to Jorge, chyna, kimmy and Dione. They were the people that helped me and they were awesome
Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.
“Need to sort out the pick-up experience to achieve the best rating”
About Thrifty:8.0/10
We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected
After a long flight there was quite a queue (25mins) to be served, which was hard with a 2yr old in tow. I always seem to be “upsold” extras when collecting hire cars and your guy did a good job of upselling to me - mostly because I was tired and just wanted to get going. However the upgrade to a car with sat nav was very useful. The car was in excellent condition and good to drive. Communications throughout were v clear.
Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....
Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.
L’employé m’a embrouillé avec son histoire d’assurance et au final je n’ai pas payé le prix prévu initialement sur votre site. C’est inadmissible comme méthode. Sinon le véhicule était très bien, pas celui prévu au départ mais son équivalent.
About QEEQ:10.0/10
Facile de réservé sur votre site avec des prix attractifs.
It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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