CAR RENTAL REVIEWS ON DOLLAR AT GEORGE BUSH INTERCONTINENTAL AIRPORT, IAH

It was quick and when I found marks on the car before driving away the person said to just mark it down instead of telling me it didn't matter and that I don't have to report it.

Dollar was great and I would use it again.

They offered a wreck car. Terrible

Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time. There was orange debri or dust through out the entire car as well as trash. Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow. Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car. Photos were taken as evidence as this was noticed upon entering the vehicle. Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one. Please reach out if you have any questions or concerns.

The person in the counter made us buy insurance and EZ-TAG very expensive. Also charged us almost US 100 for 1 day extention that we needed to made for medical razons. Will never use Dollar again

So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...

The policy for Toll Road fees was a rip off. $12.00 per day?? When individual Tolls are between $0.60 and $1.50? Unconscionable!

El auto fue una gran sorpresa, un BMW, impecable, increible, las vestiduras muy cuidadas, solo al principio tuvo una falla electrica donde recien salimos del aeropuerto nos marcó que necesitabamos ponerle anticongelante, tuvimos que ir a revisarlo y nos dijeron que traia una falla eléctrica que no nos preocuparamos. Toda la experiencia con el auto increible. Nos atendió Marissa en el mostrador, super amable, nos ayudo en todo momento,muchas felicidades un excelente servicio en todo momento.

muy facil y sencilla de utilizar. Soy mega fan de QEEQ.COM!!!

Vehicle did exceed expectations

Car with flat tire given.

The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable. A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service. Very satisfied.

Only issue was on the drop off, staff did not know how to get to our hotel (on airport) and also I had two chase up emails asking if I had returned the car

Car condition was not good, really bad experience. Poor customer service

Dollar overcharged me at the counter. The agent was less than friendly and always high pressure to up sell additional insurance, EZ pass, upgrade, etc.

In the end paid $129, but that was still $14 more than reservation. Not cool

Al momento de recoger el auto, nos entregaron un auto con la guantera rota. Lo hicimos saber al encargado y quisimos cambiarlo y nos dijeron que no tenían más autos disponibles y no era posible un upgrade. Accedimos forzados a tomar ese auto dañado pues no había opción. Solo apuntaron en nuestro contrato el daño en la guantera rota en el vehículo. Tres horas después se le cayó la defensa delantera al auto. Nos sentimos engañados con el auto que nos entregaron. Tuvimos que dirigirnos a otro concesionario dollar en otra ciudad con la consiguiente pérdida de tiempo para que nos cambiaran el auto. Mala experiencia y mal sabor de boca en la concesionaria del aeropuerto George Bush. El auto sustituto o de reposición que nos entregaron, estaba en muy buen estado y la atención del personal de mostrador fue bastante buena.

Todo bien con QEEQ. Lo recomendamos.

The price showed for the online deal had an extra charge that wasn't told before, so I ended up paying about 20 dollars extra

Picking up the car was a pain. First, there was an issue with Dollar processing my credit card. Calls to my credit card company showed that there was no problem. I had to bail on the reservation desk and go to the Dollar Kiosk, which was able to process my credit card with no problem. The kiosk attempted to print my documents (contract, etc), but only blank pages emerged. I was told to proceed to the garage and just take "any car in area B". This process took at least 45 minutes. I went out to pick up my car from the garage. The Dollar representative said I was not supposed to take any car from area B, as I had been instructed by the Dollar representative. She sent me back to the counter, where I had to wait in line for the 3rd time to sort it all out. The representative at the counter printed out my contract and wrote the letter "B" on the front. I went back to the garage with this new document in-hand and was told to take any car from area B.... I found the process to be slow and frustrating. I pre-booked online, yet came across lots of confusion and delays when it came to pick-up. The Dollar employees were patient and accommodating, but the systems they were navigating to get me a car were obviously slowing them down.

el coche bien, pero tarde 2:30 hrs de espera para que me tocara llegar al mostrador, (habían literal mas de 100 personas delante de mi en la fila) y el proceso una vez que llegue a mostrador fue fluido y muy rápido pero no puede ser que solo tengan dos personas para atender tanto flujo de pasajeros.

Manager's special is just a hoax. They only give compact cars when you choose manager's special. You are better off taking compact car and saving few bucks. The customer service is horrible! Long queues, no attendants, no car choices in the weekend, long queues to check out of the lot, you name it and they have it messed up!