“Fantastic office with the smoothest and quickest service by wonderful staff.”
About Budget:9.0/10
This is my second time renting from this specific location. I actually went out of my way to use this office instead of a closer one because the customer service here is always amazing. The manager is wonderfully accommodating, friendly and makes the pick up and drop off process a complete breeze. Definitely my favourite location for car hires in Pasadena / LA area.
The service was good except for the long wait in the queue. The car was of good size and performed well during the 18 days we had it except for an annoying rattle from the left hand side. Drop off was easy.
About QEEQ:10.0/10
Good interaction with QEEQ. Good value in having the Diamond membership since we booked 4 vehicles during our trip.
This was a difficult pickup as there was a credit card issue and there was no other option to exchange the card without cancelling and rebooking. Eventually resolved after over 1 hour. Car was acceptable but options on tolls not clearly explained.
Un Buick no es un EDGE, yo quería el EDGE, aunq se q me dirán q era “o similar”, pero no me vale
El señor que me hizo el contrato fue un 10 de profesional
Difícil encontrar el coche
El personal de fuera RUDO y con pocas ganas de trabajar
El coche tenía golpes
Olía a una mezcla de curry con tabaco
Warning “LOW OIL ENGINE” y lo único q hizo la señora del delivery fue resetear el warning y que me fuera
WARNING low bat remote
Etc etc etc
MUY MAL EN CASI TODO Y LA ACTITUD DEL PERDONAL QUE PARECIA QUE LE DABA IGUAL TODO
On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided.
The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter.
Not really complaints at all just things to mention that someone may freak out about.
Estuve más de dos hora esperando en la fila para poder coger el carro y cuando fuimos no tenían ningún carro solo carros eléctricos que son na porquería porque en Orlando no hay muchos puestos eléctricos y hay que esperar más de 3 horas para que el carro cargue… mi experiencia estuvo fatal
QEEQ deleted my booking without notice despite taking my money.
This was discovered at Hertz counter.
Hours later QEEQ rectified by booking through a different company, miles away, that ended up charging me an extra 200 dollars.
“A All went smoothly and quickly which is all one can want”
About Alamo:10.0/10
There were 6 people waiting for cars and 2 servers. However another member of staff helped us check in on the self service machine which was very quick
“Great and flawless experience with competitive price. I'm using Qeeq every time!”
About Alamo:10.0/10
Good service, recommend it.
About QEEQ:10.0/10
Qeeq has rebooked my rental as they have found a cheaper offer, this is excellent.
The whole process was flawless as usual. I totally recommend this portal and I'm using it every time as the total price with the insurance is far lower than the competition!
I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available
el coche tenía un foco trasero roto. No lo vi porque era de noche cuando cogí el coche. El personal a la salida del local dio la vuelta al coche y no me dijo nada. Me hizo firmar el papel y me dijo que saliera.
Luego resulto que el portón trasero no se cerraba. empujabamos la puerta, se cerraba pero 2 segundos más tarde se volvía a abrir.
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
About QEEQ:10.0/10
Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given
Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained.
Pick up process took nearly 2.5 hours. Ridiculous bad service
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