“A good, efficient car hire experience at a good price.”
About Europcar:9.0/10
Car was better than the model I had booked.
About QEEQ:9.0/10
Good price. Some communication was convoluted & over-wordy. A little too much confusing and sometimes “pushy” info about joining QEEQ’s loyalty program.
Car was brand new - plug-in hybrid. Problem was no AC-DC adaptor to allow fast roadside charging, so most driving was with engine, which was a shame.
Long paperwork process at pick-up and long wait for service.
Hard to find drop off counter at Wellington airport (it's inside, unlike the others).
“Fox is ok, hope my next booking with a different operator is better though.”
About Europcar:7.0/10
It was Fox rental cars. Car was ok, nothing spectacular and although it was supposed to be full it was barely on the full mark at pick up. The counter staff tried to sell me more insurance which I declined.
Car was great, although engine light came on to say it had been over-filled with oil, the washer fluid light and the tyre pressure light on our last day of hire. We hadn't driven very much so presumably these things had not been checked before the car was issued to us. Otherwise, car was great - clean and the size we were expecting. Service was good at the airport as well once you had used their phone for an advisor to attend.
It's been ten days and I still haven't gotten my deposit refund.
And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.
We arrived 35 minutes before scheduled pickup time. It was not busy at the counter. They still made us wait until the precise pickup time. Not a second sooner
Car was generally well-maintained and also came with a child seat as requested. Pick up and drop off process were very smooth and seamless. Overall a good experience.
Every panel except the roof was either scratched, dented, scraped or chipped.
We did not add any damage to the vehicle!
Europcar should not rent out vehicles in this condition.
Mileage was over 105000km on pick up
Seats were very uncomfortable, but the cars economy was good.
About QEEQ:10.0/10
QEEQ. COM did a perfect job, no complaints about QEEQ at all.
“Service qeeq.com excellent mais problème avec location véhicule électrique avec Europcar Auckland”
About Europcar:9.0/10
Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.
About QEEQ:10.0/10
rien à dire du côté de qeeq.com dont le service et l'application sont formidables.
Pick up and drop was quick and easy. Car was new and perfect for our trip, opted for a larger SUV so that we had a bit more comfort and was super happy with the price and glad we made that choice.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
P.Grant
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