The guy at the collection point was not super friendly and helpful and took his time - understand it was late but they knew we were coming... The car was a bit smelly when we arrived and our requests were all ignored. Overall, it was ok but not the easiest car for the CT roads that are rather hilly.
EUROPCAR, DID NOT ALOW ME TO EXTEND MY STAY ON THE WEBSITE. I TRIED ALL OF THE REF NO's BUT IT WAS IMPOSSIBLE TO DO IT ONLINE. I TRIED NUMEROUS TIMES TO REACH AN OPERATOR TO SPEAK TO. IT WAS A DIFFICULT EXPERIENCE. I WAS NOT ABLE TO DO AN AMENDMENT ONLINE. I AM WORRIED THAT DAILY COST OF HIRING A VECHILE THROUGH QEEQ WILL BE VERY INFLATED FOR THE x1 EXTRA DAY NEEDED, AS I WAS NOT ABLE TO DO A CHANGE ONLINE THROUGH QEEQ OR EUROPCAR. I EVENTALLY MANAGED TO SPEAK TO SOMEONE WHO NOTED I NEEDED THE CAR FOR ONE MORE DAY ON THERE SYSTEM. ON HANDOVER OF CAR, I WENT TO MAIN OFFICE AND THEY WERE NOT ABLE TO GIVE ME A COST FOR ONE EXTRA DAY EITHER.
About QEEQ:10.0/10
IN ORDER TO TRY AND EXTEND BOOKING, I WAS ON WHATS' WITH A OPERATOR, SHE WAS VERY HELPFUL AND SHE HERSELF TRIED TO CONTACT A EUROPCAR OPERATOR, UNSUCCESSFULLY.
“Excellent, easy booking, good value for money and goo customer service”
About Europcar:9.0/10
Excellent brand new car which exceeded expectation. Very friendly and efficient operatives in parking lots on pickup and drop off. Only glitch was an unexpected charge of 588GBP which caused some unease, but QEEQ dealt with for me. We didn't seem to get correct paperwork on pick up, but it was all sorted in the end.
About QEEQ:10.0/10
Excellent, its often difficult to contact booking agencies if problems occur, but QEEQ responded immediately about an unexpected charge that appeared on my account, and dealt with it for me.
Deal was good value for money.
The rental company is a well-known international brand and the service is good, but the efficiency is somewhat low. Initially, they gave us a Nissan Qashqai with a leaking tire. Later, they upgraded the vehicle, which caused a bit of a delay.
The whole process of collection and drop off was handled efficiently and very politely by excellent staff. The car was in very good condition. It was a good experience throughout.
About QEEQ:10.0/10
Good , our diamond membership gave us an upgrade which we took advantage of. Will use again.
The car was fine but ultra sensitive acceleration and braking made it a pretty bumpy ride. Ended up always starting in second gear which was better but a bit strange?
“Great price but so-so rental experience from local hire company.”
About TEMPEST CAR HIRE:7.0/10
Car booked was not available at the time of hire so had to settle for a lower grade car until it could be replaced a week into the hire.
Both cars were older than I would usually expect but serviceable.
About QEEQ:8.0/10
Good prive but could be clearer about what is included in the up front payment and what is needed to be apid at the time of rental (just gave amounts, not the actual service being paid for so made it more difficult to reconcile to local currency amounts)
There was no service and no safety instructions provided. As a result, I was robbed with my car window smashed within two kilometers of the rental location, in about ten minutes. It might be because I didn't have glass and chassis insurance, but their service was non-existent, causing significant financial loss. However, the window claim process was timely and efficient, with all expenses covered.
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