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Find Your Europcar Car Rentals at Queenstown Airport


Average rating on Europcar at Queenstown Airport: 8.6 /10


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Premium SUV | Toyota Prado or similar
Reviewed: Tue, Jul 21, 2020
“Pretty bad.”
About Europcar: 6.0 /10
Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff. Very shambolic. A bad experience.
About QEEQ: 10.0 /10
Good. But wondering if we missed a message from Europcar to earn that they couldn't fulfil their vehicle obligation.

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Intermediate SUV | Holden Trax or similar
Reviewed: Tue, Jul 2, 2019
“Easy holiday”
About Europcar: 8.0 /10
Great experience
About QEEQ: 10.0 /10
The price drop works!!

Leeane Zhang

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, May 6, 2019
“Fuel surcharge upon car drop-off”
About Europcar: 8.0 /10
When picking up the car at Queenstown Airport a closer to 9pm, we waited for 20+ minutes before being served. The counter lady is a trainee and told us that we have to find the car ourselves as she does not know which bay# the car resides. Also she could not answer some of the questions on card authorisation and insurance which leaves us quite unhappy. We finally found the car we noted that the petrol was not entirely full and it is not upon drop-off that we got told that we have to take a photo to validate such. Without any further info from the trainee, we simply infer that we need to return the car at the same petrol level to when we pick it up. So we filled up the petrol to full tank before we drive out from our final destination to Christchurch airport which took one hour and return the car as it is. During the rental we also notified Europcar that the electric uplift back door malfunction at times. Later we received an invoice from Europcar and got charged additional 86NZD on petrol which left us extremely unsatisfactory about the entire rental experience.
About QEEQ: 7.0 /10
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