Siempre he buscado autos con Alamo (Los Angeles, Phoenix, San Diego, Miami, Houston, ahora San Antonio), ya que nunca me he encontrado con problemas en atención, en sus vehiculos siempre con excelentes condiciones, limpieza. Alamo es muy buena empresa. Muchas gracias a todo el personal y pese a la pandemia, un servicio excelente. Juan García (México)
About QEEQ:10.0/10
Muy buen servicio, es primera vez que hago la renta a través de QEEQ.
No pude recoger el auto porque me pedían mi visa americana, yo soy residente americano y les entregue mi green card. No me la quisieron aceptar porque insistieron que co pasaporte Mexicano tenían que poner información de la visa. Les expliqué que esa era mi visa pero no me quisieron aceptar la documentación y no me entregaron el carro.
“Con Hertz mala experiencia pero con Qeeq excelente todo”
About Hertz:8.0/10
El auto que rente no lo tenían y me lo entregaron hasta un día después y perdí un día de mi viaje y gaste 55 dólares extras en hospedarme más comidas para 7 personas
I was double charges for a number of items which were not explained to me such as fees and alike. I understand your need to charge for fees but to charge me twice for them is unethical. I was told my overall cost for the rental would be $127 and I was charged twice that cost. Also, I was charged for the fuel in the vehicle prior to driving it and then charged for fuel use. This appears to be quite illegal. I will never utilize your services and will definitely tell others to do same. Your way of doing business is not going to take your company far so keep in mind that being shady is not good for business. Good luck.
“Pushy, aggressive, threatening Dollar desk associate!”
About Dollar:7.0/10
Tracy the pick up desk associate, was pushy and tried hard to scare us in order to sell more services and insurance which we had. She started threatening we weren’t cover for a second driver which we were and that we had to pay a daily extra fee. She was really aggressive. Dollar never again!
Car was just right. Counter staff very good.
One small hitch after we left with a car that was not assigned to us. Simple phone call from the staff corrected the information that they needed. I think it was completely avoidable but didn't impact our trip at all. Everyone has an off day sometimes.
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