There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help.
Also road side assistance there is no response in France
The Clio was a fine small car with very useful features such as Sat Nav, Cruise Control and clear display of speed limits.
About QEEQ:10.0/10
The price was distinctly better than other agents were able to offer. I had to change dates and hire location - the cancellation, refund and re-booking were all achieved without fuss or difficulty.
“It worked out fine this time although the costumer service was flawed.”
About Hertz:10.0/10
I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.
“Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made”
About Hertz:8.0/10
Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.
About QEEQ:8.0/10
QEEQ did not advise me that I would be charged an additional amount by Hertz so the very competitive price they offered would appear to be a con.
“Great and quick rental experience. Best I've had so far honestly.”
About Hertz:9.0/10
Was quite surprised and happy to get the exact car we rented (Mercedes Class A) and not a "similar" car. That was my most enjoyable car rental so far. Car was brand new and fully equipped.
The car was worth the hire and the GPS pretty good as well.
About QEEQ:10.0/10
I still need help here. There was a small scratch on the front driver's side wheel and I need to claim for the insurance but that process is not at all clear.
HELP!
“A car is good. People in France driving like crazy.”
About Hertz:7.3/10
Staff at pick-up and return is very helpful. But beware not to pick up between 12.00-14.00. It's their lunch time no one open the door for us. Or maybe it's not a big city so no one operate during lunch time
About QEEQ:7.0/10
Booking platform is good but recommend to show why we cannot book on Sunday. This is not first time I travel by rent a car but it's first time I found that they not open on Sunday. So thinking about who rent on Sunday!
Our own car was in the garage and we ditn't know when is was finished. We had to go to our holiday adress 200 km futher. We asked if it was possible to call the bext day to hire the car 1 day longer if necessary. This was unfortanately not possible. We only cpuld hire the car at that moment for 1 day extra.
“Au final une bonne experience malgre un hic au depart.”
About Hertz:7.0/10
L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.
The car was not the car we ordered. It was far too small for 4 adults and all our luggage so we had to have luggage crammed between two people. On charging even though we paid in Euro they have done their own currency conversion so instead of €182.98 we have paid €193.08. I am not at all impressed by this or the service of hertz in Paris. The deposit block also still appears to be on the card.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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