CAR RENTAL REVIEWS ON HERTZ AT GATWICK AIRPORT, LGW

Satisfied

Pretty good

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

During the handover, the inspection was strict, and I haven't got my deposit back yet!

We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.

HERTZ is indeed a great brand, no upselling

There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

The supplied car was significantly different in size from the reserved model, unable to accommodate more people and luggage. Reserved a Caddy, provided a SEAT.

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!

I don't plan to praise them because my experiences made me realize that the well-known Hertz doesn't have significant advantages over other companies, and sometimes it's even worse than smaller companies.

I originally booked a Mercedes-Benz B-Class, but was given a Skoda Octavia instead. The difference is quite significant. The staff at pickup had a very indifferent attitude, saying take this one or there’s no car. Upon return, we were charged £135 for a minor scratch, plus a £35 handling fee. It felt like robbery!

Free upgrade

Clear sign about collecting it from hotel as we couldn’t find anything to tell us we had to ask another company Not very clear about the marks on the car when collecting as there were quite a few that had been touched up with paint

Quite good

Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.